What are the responsibilities and job description for the Customer Service Representative position at Douglass Industries?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary responsibility will be to handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers in making informed decisions.
- Handle outbound calling to follow up on customer inquiries or feedback.
- Maintain detailed records of customer interactions and transactions using data entry skills.
- Collaborate with team members to address complex issues and improve overall customer experience.
- Demonstrate excellent phone etiquette while communicating with customers.
- Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
- Continuously strive to enhance customer support processes and contribute to team goals.
Requirements
- Previous experience in a call center or customer service role is preferred.
- Strong sales skills are a plus, with the ability to engage customers effectively.
- Proficiency in English is required; additional languages are a plus.
- Familiarity with office software and tools for efficient data entry and record keeping.
- Excellent verbal and written communication skills to clearly convey information.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- A positive attitude with a commitment to providing outstanding customer service.
- Willingness to learn and adapt in a fast-paced environment.
Join our team as a Customer Service Representative, where you can make a difference by delivering exceptional service that keeps our customers coming back!
Job Type: Full-time
Pay: $17.36 - $17.83 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Egg Harbor City, NJ 08215 (Required)
Ability to Relocate:
- Egg Harbor City, NJ 08215: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18