What are the responsibilities and job description for the Customer Service Representative - Remote position at Douglass & Runger PLLC?
At Douglass & Runger, PLLC, we are a growing estate planning and family law firm proudly serving clients across Tennessee & illinois. We provide you with peace of mind by guiding you through the legal complexities that follow the loss of a loved one. Additionally, if you are navigating a challenging divorce, we are here to protect the well-being of your children and safeguard your personal assets.
As we
continue to expand, we are looking for a passionate and motivated
Customer Service Representative to join our team.
Job Overview:
We are seeking a Customer Service Representative who will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will be customer-oriented, with strong problem-solving skills and a passion for technology. You will assist with inquiries, resolve issues, and ensure customers have a positive experience with our services.
Key Responsibilities:
- Answer inbound customer calls, emails, and chats, providing assistance with inquiries, troubleshooting, and technical support.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and issues in a professional, timely, and effective manner.
- Follow up with customers to ensure their concerns are resolved and they are satisfied with the service.
- Document customer interactions and maintain records of issues, solutions, and feedback.
- Assist with account management tasks, including account updates, billing inquiries, and service adjustments.
- Collaborate with internal teams (technical support, sales, etc.) to address customer needs and provide tailored solutions.
- Process orders, track shipments, and update customer accounts.
Qualifications:
- High school diploma or equivalent required.
- Strong problem-solving skills and the ability to handle difficult situations with professionalism and patience.
- Excellent verbal and written communication skills.
- Ability to work well in a fast-paced environment and manage multiple customer requests.
- A team player with a positive, proactive attitude.
Job Type: Full-time, Part-time
Pay: $24.90 - $35.0 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Vision insurance
Shift:
- Day shift
Work Location: Remote
Salary : $25 - $35
