What are the responsibilities and job description for the Director of Operations position at Douglass & Runger PLLC?
Director of Operations
Douglass & Runger, PLLC is a rapidly growing family law, probate, and estate planning firm - ranked as the 13th fastest growing law firm in the United States by Law Firm 500 - based in Bartlett, TN, a suburb of Memphis, TN. We pride ourselves on delivering compassionate, high-quality legal services to individuals navigating life’s most challenging moments. We are seeking a dynamic, results-driven Director of Legal Operations to join our team and serve as a driving force for continued growth and expansion.
This newly created, “in-person” role will report directly to the CEO, and is critical to our firm's continued growth and success. The Director of Operations will oversee day-to-day operations, ensuring that systems, processes, and resources are optimized for efficiency, quality, and client satisfaction. The ideal candidate will bring a strong blend of leadership, operational excellence, and a deep understanding of the legal industry’s needs and challenges.
Why Douglass & Runger, PLLC?
Competitive Compensation: Offers competitive salary with performance-based bonuses.
Culture of Support: Join a collaborative, high-performing team that values accountability, growth, and work-life balance.
Professional Development: Work closely with a team of legal professionals, a full, fractional C-Suite for additional support, and opportunities for growth within Executive Leadership Team.
Personal Development: Values personal development and offers opportunities for personal development and self improvement.
Benefits: 401K with employer match, quality medical, vision, and dental insurance, unlimited PTO.
Work Environment: Thrive in a fast-paced, rewarding environment where your contributions directly impact the firm’s success.
The Opportunity:
Operational Leadership: Oversee professionals managing the day-to-day operational functions of the firm.
Process Improvement: Identify and implement improvements to streamline firm operations and enhance client experience. This includes developing new policies, systems, and workflows.
Staff Management: Lead a team of in-house, non-attorney staff, and offshore contractors, ensuring that all team KPIS, operational goals and client service standards are consistently met
Financial Oversight: Work closely with the firm’s fractional C-suite, including finance and business consultants, to manage budgets, forecasts, and financial performance.
Technology Integration: Ensure the firm is leveraging technology effectively to improve efficiency, data management, and service delivery. Oversee the use of case management, CRM systems, and other operational tools.
Compliance & Risk Management: Maintain compliance with all ethical and legal standards, particularly regarding client confidentiality, legal billing practices, and employee management.
Strategic Planning: Partner with firm leadership to help drive business strategy, including client acquisition and retention, marketing efforts, and long-term operational goals, in addition to implementation of measures to increase firm profitability.
Metrics & Reporting: Develop, track, and analyze key performance indicators (KPIs) for operational efficiency, client satisfaction, and employee performance.
Qualifications & Experience:
Proven experience in legal operations, law firm management, or operations leadership in a professional services organization generating over $20 million of gross revenues and handling annual budgets in excess of $10 million.
Experience interpreting and utilizing financial reports to drive decision-making with respect to pricing of legal services and capacity analysis of staff.
Experience with operational strategy and leadership in a law firm or similar professional services firm.
Knowledge of the legal industry, while not required, is highly desirable.
Experience managing both in-house teams and remote or offshore contractors.
Familiarity with legal management tools, CRM systems, and case management software.
Skills:
Strong leadership skills with the ability to motivate and manage teams effectively.
Excellent problem-solving and strategic thinking skills.
Exceptional organizational and project management abilities.
Outstanding communication skills, both written and verbal.
Ability to work collaboratively with legal professionals and support staff.
Education & Certifications:
Bachelor’s degree in Business Administration, Human Resources, Legal Studies, or a related field (preferred).
SHRM certification
Compensation:
$125,000-$150,000 base compensation package (commensurate with experience).
Bonus compensation tied to firm revenue growth.
How to Apply:
Submit your resume and prepare a cover letter with no more than TWO paragraphs and a closing sentence.
In the first paragraph explain what you believe are the three most important qualities that a Director of Operations must possess to successfully guide a law firm from $3 million a year in gross revenues to $10 million a year in gross revenues in three years. Provide a brief explanation of why each quality is essential to achieving this objective.
In the second paragraph explain why you are interested in this opportunity and how your experience makes you the ideal candidate to help a rapidly growing law firm expand its operations and increase its market share.
The closing sentence must state: "I have read the instructions contained in the job posting and have followed the instructions."
Applications that do not follow these instructions will not be considered.
Note: The Director of Legal Operations will not practice law, but will play a significant role in the operational and business management aspects of the firm. This role supports attorneys in delivering exceptional legal services to clients while ensuring the firm runs efficiently and meets its business goals.
Salary : $3 - $10
