What are the responsibilities and job description for the Customer Support Specialist position at Doulado?
Company Overview
Doulado is the leading EMR (electronic medical records) and CMS (client management system) for doulas and birth workers. Our SaaS platform is used by thousands of people every day to manage their documents, invoices, clients and more! Our ability to provide excellent customer service is core to our vision and mission.
Job Summary
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our dynamic IT team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT systems and services operate smoothly. This role requires a strong understanding of various operating systems, software troubleshooting, and network configurations. The Technical Support Specialist will play a crucial role in maintaining high levels of customer satisfaction through effective problem resolution and support.
Duties
- Provide friendly, warm and knowledgeable technical support for customers using our platform.
- Create, organize and maintain our help documentation and knowledgebase.
- Troubleshoot and investigate potential software bugs (defects) and report them.
- Assist customers with any questions or issues as needed.
- Maintain clear communication with customers regarding their support requests.
Requirements
- Proven experience in a technical support or customer support role.
- Strong knowledge of software systems and technical processes.
- Warm, patient and friendly communication style toward out customers.
- Familiarity with computer management practices and desktop support techniques.
- Excellent problem-solving skills with the ability to troubleshoot software issues effectively.
- Strong communication skills to interact with users at all levels of technical proficiency.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us as we strive to build an amazing platform and serve our doula community!
Job Types: Full-time, Contract
Pay: $22.00 - $25.00 per hour
Expected hours: 30 – 40 per week
Shift:
- Day shift
Work Location: In person
Salary : $22 - $25