What are the responsibilities and job description for the (Evergreen) Client Experience Team position at DoveLewis Veterinary Emergency and Specialty Hospital?
Client Experience Team (Emergency Room & Appointment-Based Services)
DoveLewis Veterinary Emergency and Specialty Hospital
Client Experience Team (Emergency Room & Appointment-Based Services)
DoveLewis Veterinary Emergency and Specialty Hospital
DoveLewis Veterinary Emergency and Specialty Hospital is hiring full-time positions for our Client Experience Team.
Schedule :
Our Client Experience Team members work a 3 / 4 rotating schedule with 10-hour shifts, offering flexibility and consecutive days off each week. As a 24 hour a day hospital, we have schedules available to fit your work / life needs. Weekend availability is required.
Wage :
19.95 - $22.00 / hour , based on experience. Additional compensation available for applicable shifts.
About this position :
These roles involve supporting pet owners in challenging situations by providing exceptional service both in person and over the phone.
As a member of the Client Experience Team, you are the first point of contact for clients and their pets, whether they are arriving for an emergency or an appointment. This role combines strong client-facing service with administrative duties, ensuring a seamless and supportive experience for pet owners during what can often be stressful situations.
Our Client Experience Team works throughout the hospital, helping to facilitate client communication and administrative tasks. As a member of the Client Experience Team, you will be cross trained in all our departments, to ensure your ability to provide excellent client service regardless of your assigned location. In the ER, our Client Experience Team will primarily focus on quick response triaging and providing patient updates to our clients. At the Appointment based desks, our Client Experience Team focuses on long-term relationship development for patients and clients.
A genuine love and respect for animals is essential!
What you can look forward to at DoveLewis :
- As a non-profit with community-focused services your work makes a difference to the animal-loving community and to individual pet owners every day.
- Student debt repayment assistance (qualify after your first month).
- Equitable benefits, including $0 mental health copays, preventative care, LGBTQIA-friendly providers, and options for families.
- A generous employee discount
- Paid vacation and sick time
- A typically set schedule with ample time for your life outside of work.
What We’re Looking for in a Candidate :
Experience :
Skills & Qualifications :
Education :
Any suitable combination of experience or education may substitute for the above.
How to apply :
To be considered for this position, you MUST complete the online application and upload a resume. Resumes received without a completed online application will not be considered.
DoveLewis is an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Pre-employment drug screen for illegal substances and background screen required.
Salary : $20 - $22
