What are the responsibilities and job description for the Supervisor ll position at Dovenmuehle Mortgage, Inc.?
Job Description
Job Description
Supervisor II
Full time; Exempt
Location; Lake Zurich, IL, US
Department : Collections
Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.
General Description :
Provides supervisory support to the Collections department by monitoring and prioritizing workflow, handling escalated or complex issues, and serving as an expert on the services and procedures of the department.
Essential Functions and Duties :
- Work with representatives to address escalated or more complex cases and provide problem resolution leadership. Coordinate escalated issues to management and / or other departments as appropriate.
- Coordinate and monitor distribution of workflow to maximize productivity, including handling overflow and understaffed areas.
- Identify and communicate to management issues concerning staffing, workflow, clients, procedures, etc.
- Participate in interview processes with job candidates.
- Train new employees, serve as a mentor, and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge.
- Work with management to set productivity goals; evaluate employee productivity against department standards.
- Monitor employee work to ensure employee professionalism, knowledge, and competency align with organizational standards; ensure department as well as regulatory requirements are strictly adhered to.
- Coach and counsel employees as appropriate; participate in annual review process as assigned.
- Assist managers with tracking attendance, payroll administration, and other HR-related administrative tasks.
- Prepare and submit departmental reports to management as requested.
- Review quality control data and address / correct any deficiencies.
- Prepare and submit performance reports / evaluations / warnings.
- Successfully complete annual regulatory compliance training.
- Additional duties as assigned.
Department Specific / Additional Duties :
Required Qualifications :
Preferred / Other Qualifications :
Benefits :
Physical Demands and Work Environment :
The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give / receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.
The employee must be able to remain in a stationary position and / or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and / or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.
The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.
In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.
