Analyst l

Analyst I

Full time; Non-Exempt; 37.5 hours/week; Overtime as required.

Location; Lake Zurich, IL, US

Department: Special Loans

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description

Performs auditing duties of departmental files and processes to ensure compliance with organizational standards and applicable regulations.

Essential Functions And Duties

• Perform mortgage subservicing audits and reviews under the direction of management or external auditors.
• Perform comprehensive quality control audits of loan subservicing operations for adherence to investor/insurer guidelines and applicable regulations.
• Perform reporting reconciliations.
• Prepare, maintain, and provide weekly and monthly Quality reports.
• Assist with audits for completion.
• Handle requests from internal and external auditors as needed.
• Review escalated issues and provide analyses, timelines, and results to management.
• Run daily/weekly/monthly passports to track productivity and accuracy.
• Create and generate reports and review data to ensure deadlines are met.
• Attend meetings with the Transfers and Conversions team as needed.
• Review and analyze outstanding balances in the Special Loans Holding GL, corresponding with Supervisors and Managers to reconcile the outstanding balances.
• Meet weekly with the Unit Manager to go over project statuses, questions, concerns, etc.
• Perform Life of Loan analyses as required for loan-level escalations and issues as needed.
• Review and prepare department information to perform accurate audits.
• Maintain and update assigned audits.
• Maintain comprehensive knowledge of the department policies and procedures to complete accurate audits.
• Monitor and Analyze reports and tasks for trends and upcoming target dates.
• Identify process improvement opportunities within the department.
• Backup Analyst II and Analyst III as needed.
• Actively working preparing audits for internal processes.
• Maintain and update audits and quality assurance documentation.
• Successfully complete annual regulatory compliance training.
• Performs other related duties as assigned.
  
  

Required Qualifications

• High School diploma or equivalent.
• 1 year Mortgage Servicing or similar experience.
• Experience with creating or implementing quality monitoring procedures.
• Experience performing root cause analyses.
• PC skills: Proficient with Microsoft applications, database analysis, and query software.
• Strong analytical and problem-solving skills.
• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment.
• Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences, including the ability to explain complex matters in a clear and concise manner.
  
  

Preferred/Other Qualifications

• Working knowledge of all aspects of mortgage servicing processes and applicable regulations
• Experience with Microsoft Excel, able to use pivot tables and VLOOKUP.
  
  

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays
  
  

Physical Demands And Work Environment

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.

The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.