What are the responsibilities and job description for the Senior Inside Service Support Specialist position at Dover Corporation?
Our Story :
Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and l eading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony .
DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE : DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
Job Title : Senior Inside Service Support Specialist
Location : Conyers, GA
What we’re looking for :
We are looking for an advanced professional to manage the technical support process and procedures related to refrigeration. This role will work closely with the Systems Warranty Manager by tracking requests for technical support. Provide technical support for refrigeration systems, electrical distribution products, and fueling systems. The ideal candidate will be responsible for maintaining a professional link between the Company and the end user in supporting Dover Food Retail products.
What you’ll be responsible for in this role :
- Exercises independent decision-making skills through an advanced applied knowledge of refrigeration, mechanical, hydronic, and electrical machinery repairs, quality, modifications, updates, end of life replacement, and the safe operation of Dover Food Retail or similar equipment offerings.
- Create, maintain, and present detailed reports and correspondence relating to product failure, product application, product improvements, and the safe operation of equipment with the intent to guide the decision-making process for Dover Food Retail’s management and engineering teams
- Accurately calculate figures and amounts such as, proportions, percentages, area, circumference, and volume that directly coincide with the top-tier analysis and recommendations to management regarding product failures, product applications, end of life product replacement, equipment quality, and the safe operation of equipment.
- Manage the network of third-party service contractors who act on behalf of Dover Food Retail to service and repair equipment in the field. This could include :
Prequalification of contractor skillsets and aptitudes that relate to the service and repair of Dover Food Retail equipment
Equipment failure
What are the basic qualifications?
What are the preferred qualifications?
To be a great fit for the role :
How We Define Our Values and Why You Should Join Our Team :
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences : our shareholders, customers, prospective employees and especially to ourselves.
These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions, and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.
What’s in it for you?
LI-CW2
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
