What are the responsibilities and job description for the Key Supervisor position at Dover Saddlery?
Job Details
Description
Job Summary:
Responsible for providing customers with prompt and courteous service and assistance, replenishing, and stocking merchandise, and keeping the sales floor clean, neat, and fully organized. Key supervisors are responsible for properly opening and closing the store and overseeing retail staff in the absence of the store manager.
Responsibilities:
- Greet customers and provide exceptional customer service experience
- Answer questions, suggest promotional items and provide product information
- Process payments by totaling purchases; processing checks, cash and store or other credit cards.
- Process customer refunds courteously and professionally.
- Process merchandise shipments
- Assist with store upkeep
- Properly opening and closing the store for business, including:
- Cash register reconciliation
- Filing appropriate daily/nightly paperwork
- Disarming/Arming alarms as appropriate
- Securing cash and checks
- Overseeing retail staff in the absence of the store manager
- Ensure proper customer service standards on the sales floor and guiding the retail employees
- Basic retail inventory management, processing incoming shipments, maintaining an organized salesfloor and supporting outgoing shipments
- Provide employee oversight and support a safe and proper work environment.
- Perform other duties as assigned
Qualifications
Requirements:
Must have English equestrian experience
Basic understanding of sales principles and customer service practices
Solid communication and interpersonal skills
Ability to read, write and effectively communicate with customers, peers, and management
Telephone etiquette
Ability to multi-task, while being attentive to customers
Ability to work as part of a team and take initiative independent of direct supervision
This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays
High school diploma or equivalent, or in pursuit of a diploma
Team Player
Problem Solving
