What are the responsibilities and job description for the Customer Service Representatives - Onsite_SRT position at DoverSolutions?
DoverStaffing, is currently seeking Bilingual and Non-Bilingual Customer Service Representatives for our client in the downtown Atlanta, GA location. These positions are long-term temporary assignments.
Paid Training (4 days) will be provided for all selected candidates
The training class hours will be Monday - Friday 9 : 00 am to 3 : 00 pm onsite.
S hift hours are between 7 : 00 am - 6 : 00 pm but we prefer flexibility .
Responsibilities :
Experienced customer-service call center representatives are needed to work in a high-volume call center.
We would like to talk to you if you are :
Seeking an opportunity to be instrumental in our client's success
Dedicated and customer service oriented.
Teachable and willing to learn the call center operations
Driven by success and metrics
Dependable, reliable, professional and show up to work everyday
Ready to come onsite for training downtown for six weeks with no absenteeism
What we provide is :
Great pay for great work!!
Opportunity to contribute and work in a fantastic team.
Client performance bonuses for exceeding metric goals
Requirements :
2-4 years' experience in a high-volume call center environment
High School Diploma or GED equivalent
Must be able to pass a criminal background check
Knowledge and proficient computer skills in MS Office to include Outlook
Ability to learn processes, procedures, and apply knowledge acquired
For Bilingual applicants, required language is Spanish and English speaking, read, and written communications.
Strong critical thinking skills and analytical ability
Excellent customer service orientation
Excellent time management skills
Ability to type 45-50 wpm or high keystrokes per hour
Hourly Pay Rate : $16.00 for Non-bilingual, $18.00 for Bilingual (Spanish)
For immediate consideration, submit an updated resume with the month / year beginning and end date.
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