What are the responsibilities and job description for the Relationship Specialist position at Dow Credit Union?
Are you passionate about building strong connections and delivering a "WOW" experience for every person you serve? We're looking for a sales focused Relationship Specialist who brings positive energy, genuine care, and confident communication to every member interaction.
As a Relationship Specialist, you'll play a vital role in helping our members reach their financial goals. Whether it's opening accounts, assisting with transactions, or identifying and promoting our products and services, you'll be the go-to resource our members trust.
Would you like to join a supportive organization that invests in its employees? Do you want to build a long-term career in the people helping people industry with an established and award-winning company? If so, please read on!
This position earns a competitive minimum starting hourly pay of $21.50. We provide terrific benefits, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you, apply today!
DOW CREDIT UNION: OUR MISSION
In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.
In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.
Relationship Specialist
What You'll Do:
- Provide exceptional, personalized service to members in-person, over the phone, and in writing
- Open and close accounts, perform account maintenance, and process member transactions
- Use a consultative approach to understand member needs and offer tailored solutions
- Deliver support with services such as card assistance, authentications, notary/signature guarantees, and more
- Collaborate across teams and locations as needed to support member care
- Handle sensitive and high-stress situations with empathy, professionalism, and resilience
- Consistently meet and exceed sales and service goals
- Maintain strong knowledge of our products, services, policies, and compliance regulations
What You'll Bring:
- 2-3 years of proven experience in member or customer service
- A passion for helping others and a strong ability to build relationships
- Strong communication skills-both verbal and written
- Ability to manage multiple tasks in a fast-paced environment
- A high level of attention to detail and care when handling confidential information
- Confidence in using technology and software systems
- Flexibility to work occasional extended or adjusted hours
Education & Requirements:
- High school diploma or equivalent
- Must be able to work onsite (this is not a remote position)
- No certifications required
Perks of the Role:
- Supportive, inclusive, and mission-driven work culture
- Opportunities to grow and develop your career
- Make a real difference in people's financial well-being
🔹 Ready to help our members feel safe, secure, and WOW'ed every day? Apply now and become part of a team that values trust, care, and connection.
Salary : $22
