What are the responsibilities and job description for the Seasonal*** Duck Donuts Shift Leader - NMB position at DOW Foods Group, LLC-Duck Donuts?
***SEASONAL****
- April - September
- Part Time Hours
- Multiple shifts available
- Location: 779 Main St. N. Myrtle Beach, SC 29582
DOW FOODS MISSION:
Serving warm, delicious and made-to-order donuts the RIGHT way!
Respect - Integrity - Godliness - Honesty - Teamwork
Guided by our core values of Respect, Integrity, Godliness, Honesty, and Teamwork, we are dedicated to embodying these principles in every aspect of our service.
SHIFT LEADER COMMITMENTS:
Shift Leaders are leadership team members for all positions including Cashiers, Donut Makers, Donut Toppers and Back of House. Must have a great personality, be positive and exciting team players with a strong work ethic, committed to providing to providing an exceptional guest experience. Shift Leaders are cross-trained in the above roles. The Shift Lead is responsible for having the ability to take initiative and effectively resolve conflicts.
- Ensure the store accomplishes its mission, which is to deliver a great product and outstanding service in a clean and welcoming atmosphere.
- Ensure that each store upholds the standards and reputation of Duck Donuts Core Values and Msission daily, while enhancing Guest and Team Member experience.
- Responsible for assisting the Store Leader with maintaining and increasing sales and profits for the store location through administrative duties, cash and inventory controls and execution of policies and procedures.
- Required to be able to handle all aspects of the Team Member duties and responsibilities.
TEAM MEMBER COMMITMENTS
Cashier:
Cashier:
- Be friendly and enthusiastic to go above and beyond to provide exceptional guest services
- Must be able to explain to the guests the ordering process of Duck Donuts and help throughout the completion of the transaction.
- Maintain cashier station and counter tops neat, clean, and organized
- Prepare espresso beverages as needed.
- Maintain lobby area including, but not limited to, keep tables and chairs clean and organized and floor swept.
- Keep coffee bar clean and stocked. Brew coffee, as needed, and prep creamers.
- Stock coolers and retail shelves.
- Follow all policies and procedures of the cashier position.
- Support other team members throughout shifts.
Donut Topper:
- An enthusiastic and artistic individual who will be responsible for applying icings and toppings to donuts
- Smile while ensuring the guest’s order is fulfilled correctly and accurately.
- Use correct portions on coatings, toppings an drizzles for the donuts.
- Keep counters clean and organized throughout the day
- Make sure donuts are placed neatly and correctly within the box.
- Follows all policies and procedures of the Donut Topper position
- Ensure the customer experience is exceptional.
- Support other team members throughout the shift
Back of House:
- Ensure products are prepped and brought to the front as needed
- Prepare icings as needed per the recipe and directions
- Support the process of tracking inventory and usage
- Keep dishes maintained and washed
- Keep food product rotated and labeled properly
- Prepare breakfast and sandwiches as needed
- Follows all policies and procedures of the Back of House position.
- Smile while ensuring the customer’s experience is exceptional
- Support other team members throughout the shift
Donut Maker:
- Ensures the donut machines are functioning correctly and the area is ready to produce donuts
- Prepare the donut batter as needed per the recipe and directions
- Keep mixing station and fryer station clean and maintained throughout shift
- Follow all policies and procedures of the donut making position
- Smile while ensuring the customer’s experience is fantastic while letting customers watch how the donuts are made (It’s part of the show!)
- Support other team members throughout shift
- To live up to the core values and mission statements
- The responsibilities listed above are not intended to be all-inclusive and may be subject to change or modification based on departmental or company needs
TEAM MEMBER PREREQUISITES:
- Demonstrates competent communication skills.
- Team player who can work well with others or independently.
- Demonstrate unwavering integrity and commitment to promises.
- Radiate an infectious positive attitude.
- Strive for results with an infusion of joy.
- Possess the physical capability to:
- Regularly perform actions such as bending, twisting, kneeling, squatting, standing, and walking.
- Occasionally ascend and descend ladders.
- Endure varying temperatures and work around fryers, ovens, grills, coolers, freezers, sharp objects, and loud environments.
- Employ hands adeptly throughout the shift, including overhead activities.
- Maneuver objects by pushing, pulling, lifting, and carrying up to 10 lbs. frequently and occasionally handling weights exceeding 50 lbs., including lifting from the ground to overhead.
- Able to work various shifts as needed including mornings, evenings, weekends and holidays
- Donut Maker Minimum age requirement 18 years old
- No prior donut experience is required
