Rail Technician

Dow has an exciting opportunity as a Rail Technician in Midland, MI. The Rail Technician is responsible for the daily management and support of rail shipments. The role interfaces with the entire Rail Logistics organization, Customer Service, Planning, Site Logistics and Dow logistics vendors. The Rail Technician role is key to the success of rail shipments and has a direct impact to On Time Delivery and customer experience. Responsibilities Perform duties associated with rail EDI (Electronic Data Interchange), billing error correction, goods issue processing and creation of border crossing documents for shipments from major US Sites utilizing SAP. Manage railcar weight information in SAP, ensuring accuracy for rail billing requirements Subject matter expert and escalation point on railcar issues such as billing, special service requests, service delays and service improvement initiatives with Dow businesses and JVs. Provide training and regular coaching to Rail Service Team members on day to day operations including the rail tools and work process training and documentation. Coordinate changes to Bill of Ladings in transit (diversions, reshipments, railcar to truck transfers, returns, cancellations) to ensure on time delivery and reduce railcar cycle time. Responsible for diverting railcar(s) while in transit from one location to another as requested by Customer Service Center, Schedulers, Planners, etc. Responsible for billing loaded cars returning to a Dow plant, Customer Financial Services Releases from lease track to customer and reshipments when requested by customer service or business personnel. Responsible for reviewing assigned exception reports for North American rail car shipments and work on resolution for those cars requiring intervention. Responsible for GVP data integrity relative to all facets of rail service, including shipment and trip info. Lead troubleshooting activities and problem identification/resolution of rail systems and processes. Manage all rail related QN’s, derailments, damaged car reports and safety incidents. Collaborates with Customer Service and Purchasing to fulfill new rate, route, and transit requests to ensure railcar shipments ship as planned Create purchase requisitions as requested Actively participate in railroad service calls Required Qualification High school diploma or GED is required A minimum of 2-5 years of relevant work experience, preferably in Supply Chain or Logistics Self-directed, customer focused with the ability to work in a multifunctional team to meet desired goals Strong interpersonal skills, creative thinking, initiative, and leadership skills Effective planning and organization skills; ability to prioritize workload Proficient in Excel, PowerPoint, Word, SAP and GVP Excellent oral and written communications skills needed Proficient in data analysis and troubleshooting, with a high level of accuracy and an eye for detail A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. Preferred Qualifications Extensive knowledge of logistic work processes ECC, GVP and rail knowledge preferred Supply chain knowledge Your Skills Multi-tasking - Ability to perform more than one task or activity at the same time. Communication: Ability to communicate effectively Proactive Problem Solving: Ability to focus on preventing issues before they arise by targeting the root causes of potential problems and planning preventive measures well in advance. Troubleshooting: Ability to systematic search for the source of a problem in order to solve it and make the product or process operational again. Microsoft Office: Ability to use Microsoft Office products: software, server software, and services developed by Microsoft. Cross-Functional Collaboration: Ability to collaborate with work that happens between different teams or departments within an organization. SAP Enterprise Resource Planning (ERP): Ability to use an enterprise resource planning software developed by SAP SE. SAP ERP that incorporates the key business functions of an organization. Additional notes We do not offer relocation assistance for Dow jobs like this position. This includes reimbursement for travel expenses incurred to and from test sessions/interviews. If you apply for a position that is not within the area in which you reside, you will be responsible for all costs that you incur.

Salary : $51,000 - $75,000