Associate Director, Due Diligence Quality

Dow Jones is looking for an Associate Director, Due Diligence Quality to join our Due Diligence team responsible for the creation of high-quality reports on companies and/or individuals using a combination of publicly-available sources and proprietary databases. As Associate Director, Due Diligence Quality, you will be responsible for managing a global team of Due Diligence Quality Managers and their respective teams of Content Quality Analysts. You will work closely with your team to establish a consistent global quality assurance methodology and workflow ensuring that our reports are delivered on-time with the highest quality possible.

You will develop a standardized quality assurance program to track performance KPIs of all researchers, including service providers, and vendors. You are also required to provide training/mentoring and leadership to yourdirect reports as well as to other Data Strategy research teams when necessary, and ensure that targets and deadlines are met. You will report to the Director, Risk & Compliance Services.

You Will

• Continue to evolve and improve the quality assurance workflow to review and score the performance of the global research team, including providing feedback to internal partners, service providers, and key vendors.
• Develop and maintain a quality assurance program to assess content quality analyst performance ensuring best practices are followed across the global Quality team.
• Create new quality assurance procedures to support new report types and/or clients in collaboration with the research team and internal stakeholders.
• Have an automation mindset by initiating and driving change to existing quality team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.
• Track and report key performance indicators measuring the effectiveness of the global research and quality teams.
• Collaborate and partner with internal stakeholders including Sales, Product, and Content Strategy to drive the innovation and strategy of the Due Diligence business and be a key representative of the Due Diligence team in interactions with clients.
• Coordinate with Product, Sales, and the research team to quickly remediate any quality concerns raised by clients.
• Provide direct supervision of global quality teams, including coaching and mentoring, to ensure team engagement and operational success.
• Collaborate with service providers and key vendors to improve overall workflow and quality of the team's deliverables.
• Lead, in a collaborative environment, a highly dedicated team to achieve Dow Jones's output/quality/timeliness targets.
• Ensure that the team is fully trained and delivers high level quality reports by developing an ongoing training program to strengthen and improve the subject matter expertise across the quality team.
• Assist the Director, R&C Services in global recruitment to build capacity and expertise
  
  

You Have

• 3 years of people management experience required
• Relevant experience in Third-Party Due Diligence is required
• Strong problem solving ability coupled with the ability to make decisions autonomously
  
  

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program
  
  

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Data & AI

Job Category: Marketing & Product Management

Union Status

Non-Union role

Pay Range: $105,000 - $130,000

We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 43627