What are the responsibilities and job description for the Automotive Claims Adjuster position at DOWC?
Company Overview
DOWC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees. We were voted NJ's “Best Places to Work” two years in a row, and we also offer award-winning products!
Automotive Claims Adjusters
At DOWC, we are continuously searching for qualified individuals to work within our rapidly growing Claims and Customer Service teams. We are searching for professionals who are currently employed in the Automotive field and are offering exceptional customer service in a dealership, repair facility or a call center. Technical experience is a plus. You must be career oriented and looking to take your skills to the next level. You will be working in a newly renovated corporate office, assisting our clients via telephone with their warranty needs and/or mechanical breakdowns.
We are currently looking for qualified, career minded individuals to join our family in the following positions…
- Total Loss / GAP Claims Adjusters
- Customer Relations Specialists
- Claims Analysts
Our team members enjoy a 40-hour work week, an aggressive paid time off plan, full benefit package with matching 401k, a supportive staff and are appreciated for their efforts every day!
WE ARE SEEKING INDIVIDUALS WHO ARE OPEN TO WORKING THE HOURS OF 12:30PM - 9PM EST. WORK FROM HOME ELIGIBLE BUT MUST LIVE LOCAL TO NJ.
Summary of Duties:
- Answer daily phone call customer inquiries and resolve matters promptly
- Possess the ability and eagerness to learn and grow into the position
- Review and explain all inquiries pertaining to our contract guidelines.
- Able to communicate with customers effectively by telephone and computer
- Use multiple computer programs to provide customer service and review documents
- Provide roadside assistance and make payments
- Assist customers with any questions or concerns related to their contracts
Qualifications:
- High school diploma or GED preferred. Technical training or a bachelor’s degree a plus
- Hands-on automotive repair or equivalent automotive technical experience a plus
- Ability to work the hours 12:30PM - 9PM EST
- An understanding of the theory of Automotive Technology and diagnostics is helpful
- Experience in a repair shop or dealership as a service advisor, technician, service manager, dispatcher, or handling AAA roadside assistance.
- Outstanding verbal and written communication skills
- Proficient use of current computer systems such as Microsoft Office
- Ability to handle heavy phone volume
- Possess customer service skills around conflict resolution and negotiation
- Ability to prioritize, meet deadlines, multitask, and always remain professional.
- Strong organizational skills and detail oriented.
- Bilingual (Spanish & English) candidates a plus but not a requirement.
DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Choose your own hours
- Day shift
- Night shift
- Weekends as needed
Application Question(s):
- Are you able to work the hours 12:30-9PM EST?
- What are your salary requirements?
Work Location: Hybrid remote in Parsippany-Troy Hills, NJ 07054
