What are the responsibilities and job description for the Customer Service Representative position at DOWC?
Key Responsibilities
- (Make outbound sales calls daily to potential customers, meeting individual and team targets and goals, responding to inquiries and following up consistently)
- (Manage consumer leads effectively, ensuring proper follow-ups and sales efforts are conducted based on lead sources)
- (Present vehicle service contracts (VSCs) and related products, clearly communicating their benefits to competitors)
- (Advise customers on available products and pricing options, helping them make informed decisions)
- (Close sales transactions and follow up to ensure completion)
- (Analyze and resolve customer concerns, including processing documents and payment information before escalation)
- (Stay updated on industry trends to become a subject matter expert and confidently address customer inquiries)
- (Ensure CRM (Zoho preferred) is up to date, logging all sales information, customer interactions, and automations correctly)
- (Maintain organized call logs and prepare sales reports for management review)
- (Collaborate with key departments to enhance outreach strategies and improve sales performance)
