Electronic Security Service Technician

Service Technician

Our Commitment to EOS (Entrepreneurial Operating System):

At DEPS, we operate using the Entrepreneurial Operating System (EOS), a comprehensive business management framework that is designed to foster clarity, accountability, and sustainable growth. EOS empowers us to achieve our vision by ensuring everyone in the organization is aligned and working towards common goals.

As a member of our team, you will be part of a culture that emphasizes:

• Vision: Clearly defining and communicating our goals, ensuring that every team member understands our direction and their role in getting us there.
• Traction: Ensuring we execute our plans with discipline and accountability.
• Healthy: Building a cohesive, functional, and engaged team environment that prioritizes open communication and collaboration.

Why EOS Matters to You:

• Clarity: You will have a clear understanding of your role, expectations, and how your contributions impact the overall success of the company.
• Growth: EOS provides a structured framework for personal and professional growth, offering opportunities to take on new challenges and advance your career.
• Impact: By aligning with our EOS processes, you will play a vital role in driving the company's success and delivering exceptional value to our customers.

Success in your role will require alignment with our core values, adherence to our processes, and active participation in our regular EOS meetings. Your ability to embrace and contribute to our EOS practices will be instrumental in helping us achieve our vision and create a thriving, high-performing organization.

Job Duties

• Competence: Install and/or Service residential and commercial security systems with precision and attention to detail, adhering to high standards of quality and the EOS commitment to achieving measurable results.
• Compassion: Provide exceptional customer service to ensure client safety and peace of mind, reflecting the EOS value of fostering strong relationships and maintaining a positive impact.
• Attitude: Approach every task with a positive, can-do attitude and a commitment to excellence, aligning with the EOS principle of maintaining high engagement and accountability.
• Accountability: Take full responsibility for the proper and safe use of hand and basic power tools, upholding rigorous standards of accountability and transparency in all operations.
• Reliability: Consistently meet deadlines and deliver high-quality workmanship, embodying the EOS emphasis on reliability and disciplined execution.
• Run day-to-day onsite projects: Assist in managing daily project tasks, including coordinating with the project manager (PM).
• Respect: Treat colleagues and clients with professionalism and respect at all times, fostering an EOS-driven culture of open communication and mutual respect.
• Enthusiasm: Show enthusiasm for learning and professional growth within the security systems industry, reflecting the EOS focus on personal and professional development.
• Excellence: Strive for excellence in all aspects of work, contributing to DEPS' reputation as a top-tier service provider.
• On-call rotation: Participate in an on-call rotation, responding to emergency service calls and troubleshooting issues to ensure customer satisfaction and system reliability outside of regular business hours.

Required Job Skills

• Strong customer service skills, prioritizing customer satisfaction in alignment with our core values and EOS principles.
• Safe driving habits and possession of a valid driver’s license.
• Motivated, eager to learn, and punctual, demonstrating alignment with our commitment to excellence and EOS-driven performance.
• Ability to pass a background check and drug test, upholding our standards of accountability and reliability.
• Ability to meet the requirements for obtaining Registration with the NC Alarm Licensing Board, showing competence and reliability in your role.

Physical Requirements

• Ability to work in various environmental conditions, including adverse weather.
• Capability to lift up to 50 lbs and perform tasks involving walking, crawling, climbing, bending, kneeling, and manual dexterity (use of hands and fingers).

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Fuel card
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Ability to Commute:

• Kinston, NC 28501 (Required)

Work Location: In person