What are the responsibilities and job description for the Customer Service - Uniform Sales Representative position at Downrange?
Down Range in Chico, CA is looking for one Customer service / Uniform Sales Representative to join our 46 person strong team. We are located on 13407 Garner Ln.. Please submit a resume and answer all questions completely
OUR COMPANY
Located in Chico, CA Down Range is the North State's only NSSF 5-Star range and Retail Store. We are often the first choice for Firearms & Accessories, Professional Uniforms and Training. While at Down Range, our customers can expect the highest level of quality and service. Our commitment to excellence is built upon the highest standards of customer service. We take pride in offering the best products on the market backed by the most knowledgeable professionals in the industry.
THE POSITION
This position requires weekends and holidays. We are seeking an enthusiastic Customer Service Representative for Uniform Sales. This position is responsible for helping customers by providing product and service information while providing a friendly and pleasant experience.
Personal or professional customer service experience is preferred but not required. You must be a quick learner with a passion for the industry in order to provide our customers with accurate and extensive information throughout the process.
Responsibilities:
- Assist customers with choosing the correct uniforms, and equipment for their specific needs.
- Assisting the customers with placing special orders.
- Assist customers on the telephone by placing orders and answering questions.
- Answer email/chat inquiries
- Follow up on back orders
- Handle customer inquiries and complaints
- Provide information about the products and services
- Document and update customer records based on interactions in the POS software
- Develop and maintain a working knowledge of the evolving products specifications for each publish service agency.
Qualifications:
- Previous experience in customer service, sales is preferred but not required.
- Computer literate is a must
- Ability to build rapport with clients and agencies
- Ability to work in a team environment
- Ability to prioritize work and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Preferred experience using POS software
- Preferred experience in a high-pace atmosphere
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Tradiional work environment with a very family oriented feel. Friendly and supportive management team and staff.
WE VALUE DIVERSITY!
Down Range believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community and to our clients. Specifically with our employees, we focus on attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a "can-do" attitude and fostering a collaborative and mutually supportive environment.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to protected age classification, ancestry, color, religious creed, marital status, military and veteran status, national origin, race, sex, gender, gender identity, and gender expression. Down Range will make every reasonable effort to accommodate individuals based on their disability status.
Qualified candidates will be contacted.
BACKGROUND CHECKS AND DRUG SCREENING
All offers for employment are contingent upon favorable criminal background check and drug screen results.
