Program Facilitator

The Program Facilitator works in coordination with the WIOA staff to provide expert advice, career coaching, and professional support for job seekers and employers in utilizing on-line, center, local/state/community, and program resources. The Program Facilitator is also responsible for providing timely and accurate information regarding the services available to customers, and assisting in the development, implementation and training for workshops, programs, orientations, Job Club, and special events funded through DESC Programs at assigned center locations. The Program Facilitator Provides training, coaching, and assistance to DESC WIOA staff at designated centers, satellite sites and mobile units. This position requires availability for events which occasionally may be held during evenings and weekends.

PRINCIPLE DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Operates within the WIOA department, ensuring high quality service delivery to all customers in adherence with program regulations, agency policies and State mandates.
• Develop and maintain workshop-related materials, including, but not limited to, program development, program delivery, curriculum and corresponding material. Assist in mentoring staff in self-directed job-search skills, model and participate in team cross-training events.
• Assists in the facilitation of orientations, Job Club, workshops, events, including rapid response events as needed.
• Maintains effective and mutually beneficial relationships with staff and partners to enhance delivery of Center services. This includes actively participating in meetings, as requested.
• Performs program orientation sessions at various events, meetings, worker orientations and community agencies in order to market WIOA Program and services available.
• Develop job search skills workshop sessions including, resume writing, interviewing and mock interviewing and various internet-based job search resources.

Position Details

Minimum Qualifications:
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• Experienced (Non-Manager)

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O*NET Code:

• 13-1151.00

O*NET Occupation:

• Training and Development Specialists

Education Required:
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• Associates Degree

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Pay Range:
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• Hourly: $15 to $25

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Job Characteristics:
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• Full-time

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Additional Requirements:

Will be assigned to 5901 Conner, Detroit location within the Wayne County Community College office, and must be able to work at all locations as may be needed.

Bachelor’s Degree in Human Services or a related field is strongly preferred. Related work experience may substitute for a degree at a ratio of two (2) years experience for every one (1) year of college beyond the minimum of a High School Diploma.

• Minimum of two (2) years of work experience in workforce development programs is strongly preferred or related Workforce Development programs, placement service setting, teaching or a human service environment. One(1) year supervisory experience is strongly preferred.
• Requires excellent presentation and public speaking skills. Must be comfortable presenting to large groups of people.
• Must possess high level of customer service and interpersonal skills, along with the ability to communicate effectively with a diverse customer base to resolve customer complaints, staffing issues and programmatic challenges.
• Must be able to maintain effective and harmonious relationships with staff, co-workers, employers and all partners.
• Excellent written communication skills are required along with the proven ability to articulate thoughts clearly in writing utilizing proper grammar, punctuation and the appropriate application of language rules.
• Experienced with resume and cover letter writing, clear and concise composition skills and the ability to learn and apply job search skill techniques to direct customers in their job search.

Full-time Benefits Provided:

• Medical, Dental Vision insurance
• Life Insurance
• Short-term/Long-term disability
• 401k with Employer contribution
• Generous Holiday pay and Paid Time Off
• Birthday off

Job Type: Full-time

Pay: From $20.60 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Detroit, MI (Preferred)

Ability to Relocate:

• Detroit, MI: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15 - $25