Dual Rate Floor Supervisor

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Monitors controls designed to assure full compliance with state, federal, and tribal regulatory requirements.
• Maintain a continuous inspection of cards and Gaming equipment while ensuring the security of the assigned Table Games at all times.
• Shall assist in monitoring the payouts and procedures on the table games to ensure the integrity of the games while on duty.
• Shall ensure that organizational and regulatory policies and procedures are understood and adhered to.
• Shall handle customer and employee disputes that may arise and settle disputes in a manner that expresses excellent customer service as well as ensuring that the best interest of the operation is considered at all times.
• Ensure accuracy for assigned tables in monetary transactions and accounting.
• Shall be responsible for the accountability of chips and player ratings for each designated section by maintaining proper records.
• Shall make table fills / credits as needed.
• Shall monitor cash and chip transactions between dealers and patrons.
• Shall monitor any and all unusual activity between dealers and patrons for possible collusion and relay all such information, to direct, Manager in a timely manner.
• Shall communicate all suspicious play of all patrons who are participating in defrauding DCR in a timely manner.
• Shall assist the Pit Manager in identifying patrons who are causing a disturbance in the operation of assigned games.
• Evaluate employee performance and provide feedback.
• Monitor employee performance and make recommendations to Pit Manager in order to assist the Table Games Department with recruitment, hiring, training, recognition, coaching, discipline, terminations and other personnel related issues.
• Utilize effective communication tools to ensure that consistent, accurate and timely information is passed along to incoming and outgoing Supervisors.
• Ensure that the Table Games Department presents a professional and clean environment for both employees and guests.
• Communicate regularly with employees and keep them informed on all casino events and activities.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with all team members.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings as warranted.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a daily / weekly schedule.
• At all times acts as a role model and always presents oneself as a credit to Downstream Casino Resort and the Table Games Department.

QUALIFICATIONS / REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and / or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

PHYSICAL, MENTAL AND WORK DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.