What are the responsibilities and job description for the Front Desk Agent position at Downstream Casino Resort?
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Greet, register, and assign rooms to guests of hotel.
- Compute bills, collect payments, and make change for guests.
- Issue room keys and escort instructions to bell captains.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Review accounts and charges with guests during the checkout process.
- Keep records of room availability and guests' accounts, manually or using computers.
- Contact housekeeping or maintenance staff when guests report problems.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
- Answer inquiries pertaining to hotel services, registration of guest.
- Record guest comments or complaints, referring customers to managers as necessary.
- Maintains a professional work environment with supervisors and other staff.
- Inform supervisor as necessary.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
- Attend all necessary training meetings.
- Assist in other projects, as directed.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
- Outstanding example of and a credit to Downstream Casino Resort.
- Agents are to call in 24 hours in advance if they are ill.
QUALIFICATIONS / REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and / or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
PHYSICAL, MENTAL AND ENVIRONMENT DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.
