What are the responsibilities and job description for the Program Coordinator - COAT position at Downtown Emergency Service Center?
Job Description
Job Description
Description :
Shift : Office Day (9am - 5 : 30pm)
Days Off : Saturday, Sunday
Insurance Benefits : Dental, Life, Long-term Disability, Medical (no premiums / payroll deductions for employee coverage)
Other Benefits : Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
About DESC :
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.
As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.
About COAT :
The Community Outreach and Advocacy Team (COAT) provides holistic behavioral health treatment to highly vulnerable individuals navigating the legal system, that would otherwise fall through the cracks due to being ineligible for other traditional services. With an integrated team approach (including Mental Health Therapist, SUDP, psychiatric prescriber, psychiatric Registered Nurse, Occupational Therapist, Case Manager and Certified Peer Counselor roles), COAT provides the wraparound support needed for clients to lead safe and healthy lives in the community.
JOB DEFINITION :
The COAT Program Coordinator is a member of a multi-disciplinary team responsible for providing robust outreach, engagement and intensive case management services to adults with serious mental health and co-occurring substance use disorders, who are being diverted from criminal prosecution, to prevent re-incarceration. The program utilizes a modified Assertive Community Treatment (ACT) approach, with caseloads of 1 : 20. This position provides administrative support to the program by managing housing referral flows, supplies, and other needed operations.
MAJOR DUTIES AND RESPONSIBILITIES :
Program Coordination
- Support and assist staff in the field to coordinate services, troubleshoot issues, and facilitate changes through prompt and clear communication and expectations.
- Develop, initiate, create, update, and maintain various tracking sheets, resource lists, information manuals, schedules, blank charts that will aim to assist the COAT Leadership with day-to-day operations.
- Work in coordination with the Project Manager to provide oversight of program evaluation related to contract changes, workflow protocols, and service delivery. Identify additional support, resources, and information needed to support staff.
- Identify workflows that need to be developed or created in order to support executing Program deliverables.
- Manage supplies and ordering for the program.
- Interface with external agencies as needed (e.g., file missing persons reports with SPD, and coordinate with pharmacies, ITA court, etc.)
- Interface with internal teams at DESC and external organizations to coordinate, develop systems and processes and discuss related efforts and goals.
- Build relationships with external agencies, specifically LEAD who COAT shares clients with and housing sites.
Housing Navigation
Team Functions
Administrative
Living Conditions
All DESC clinical leaders are responsible for ensuring that their teams support their clients to achieve and maintain healthy living conditions as applicable. This may include participating in unit cleaning when the need arises.
Requirements :
MINIMUM QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 75 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER :
DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.
