Game Master

General Description:

At Downtown Escape Rooms, we believe in building bonds through shared adventure! We’re searching for enthusiastic, energetic individuals with a passion for creating unforgettable experiences that bring families, friends, and teams closer together. As a Game Master, you’ll be part of a fun, fast-paced environment where problem-solving, creativity, and top-notch customer service take center stage.

Your mission? To deliver an exceptional and immersive experience for every guest, ensuring they feel wowed, challenged, and inspired. No prior experience in escape rooms is necessary—just a positive attitude, a knack for engaging with people, and the drive to create memorable moments.

Specific Job Responsibilities Include:

• Create Immersive Experiences: As a Game Master, you’ll greet guests with warmth and excitement, setting the tone for their adventure. You’ll introduce them to the escape room experience and brief them on the story and rules before they start their 60-minute challenge.

• Monitor and Support Teams: During the game, you’ll oversee the room via video equipment, offering pre-scripted clues and support as needed to keep the experience flowing smoothly. You’ll act quickly if teams get stuck and ensure each group feels supported throughout the game.

• Celebrate and Reflect: At the end of the game, you’ll meet teams to celebrate their success (or walk them through the final puzzles if they didn’t escape), making sure they leave with a sense of accomplishment.

• Reset and Prepare: After each session, you’ll use a checklist to quickly reset the room, ensuring everything is in place for the next group.

• Maintain the Experience: In addition to running games, you’ll assist with room upkeep, minor maintenance tasks, and making sure the environment is clean and welcoming.

• Contribute to the Team: You’ll work closely with other team members and managers, assisting with phone or in-person customer inquiries and ensuring our guests receive a “wow” experience at every step.

Qualifications:

• Confident Communicator: Be comfortable speaking in front of small groups, ensuring every guest feels genuinely cared for and excited to take on the challenge.

• Independent & Reliable: Capable of managing the guest experience from start to finish while working independently and efficiently.

• Tech-Savvy: Possess a good understanding of basic technology and troubleshooting techniques to keep games running smoothly.

• Focused & Detail-Oriented: Have a high level of attention to detail, ensuring that every aspect of the experience is set up perfectly and all customer interactions are handled with care.

• Quick Problem Solver: Thrive in a fast-paced environment, using excellent problem-solving skills to keep the energy high and maintain our standards of excellence.

• Team Player with Integrity: Work well with others, contribute positively to the team environment, and maintain confidentiality with sensitive company and customer information.

• Humble & Teachable: Be open to learning, have a teachable spirit, and handle constructive feedback with grace.

• Driven & Passionate: Have a genuine passion for Downtown Escape Rooms and our mission of building bonds through shared adventure. You’re eager to share that excitement with others!

Additional Requirements:

• Availability: Must be available to work shifts on Saturdays and either a Friday or Sunday shift. Part-time roles are available up to 30 hours per week, with opportunities to grow quickly within the company.

• Starting Pay: Starting pay is $10-11 per hour, with opportunities for raises and promotions as you develop your skills.

Job Type: Part-time

Pay: From $10.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Every weekend
• Holidays

Ability to Commute:

• Sherman, TX 75090 (Preferred)

Work Location: In person

Salary : $10 - $11