What are the responsibilities and job description for the Dealer/Dual Rate Supervisor position at Downtown Grand Hotel and Casino?
POSITION SUMMARY :
Deal assigned game(s) accurately and productively. Offer exceptional customer service to all guests. Maintain detailed knowledge of property events.
POSITION RESPONSIBILITIES / DUTIES :
- Deal multiple games as required, depending on training and acquired proficiency, so as to meet client demand, protect game integrity, and allow others to obtain game proficiency, as determined by management.
- Provide prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing the game while adhering to established standard policies and procedures.
- Explain aspects of the games to gaming patrons as requested.
- Maintain awareness of property wide events, dining options & general property information in order to market the property to guests.
- Retain an understanding of all standards, policies and procedures, including general policies and procedures of the Table Games department; and those particular to each game in which the dealer provides service.
- Work varied shifts, including weekends and holidays.
- Perform other reasonable duties and responsibilities as requested.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
EDUCATION AND / OR EXPERIENCE :
Required :
Preferred :
CERTIFICATES, LICENSES, REGISTRATIONS :
Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.
