What are the responsibilities and job description for the Member Relations Manager position at Downtown Houston +?
The Member Relations Manager is a high-energy, polished professional dedicated to fostering meaningful connections and driving membership engagement, satisfaction, and growth among Downtown corporate leaders. This dynamic role focuses on relationship management, supporting strategic sales, marketing, and communications to enhance the value of membership and support the mission of advancing Downtown Houston's vibrancy and success.
With an energetic and proactive approach, the Member Relations Manager cultivates strong relationships with members, helping them actively participate in and benefit from Central Houston Inc.’s (CHI) events and engagement opportunities. This role demands a refined communicator, creative problem-solver, and strategic thinker who excels at aligning membership engagement initiatives with organizational objectives to build a thriving and connected member community.
About Downtown Houston
Downtown Houston (DTH ) comprises organizations that champion and enhance Downtown Houston, including Central Houston Inc. / Central Houston Civic Improvement, the Downtown Redevelopment Authority, and the Houston Downtown Management District.
Central Houston, Inc. / Central Houston Civic Improvement
Founded in 1983, Central Houston, Inc. creates a community to advocate and advance the vision for Downtown. Led by a prestigious board of corporate and community leaders, it is a non-profit organization funded by its members. Central Houston Civic Improvement is a 501(c)(3) non-profit charitable affiliate of Central Houston, Inc., and serves as the fiscal agent for catalyst projects.
Houston Downtown Management District
In 1996, the Texas legislature created the Houston Downtown Management District to protect and beautify the public realm, provide programming and marketing, and plan and catalyze economic development. Guided by a diverse board, it is funded through a fair and proportionate assessment of real property.
Downtown Redevelopment Authority / TIRZ #3
Downtown Redevelopment Authority/TIRZ #3 improves Downtown's economic well-being through capital and operational investments in parks, infrastructure, safety, and other public realm improvements. It is governed by a city-appointed or confirmed board. These improvements are made possible by reinvesting incremental property taxes within its zone's boundaries.
Essential Duties & Responsibilities:
- Bachelor’s degree in business, marketing, communications, or a related field preferred, or equivalent experience.
- 3-5 years of experience in membership engagement, account management, client services, or related fields, with a proven track record of fostering strong relationships and driving results.
- Proficient in Microsoft Office Suite and CRM tools, with experience leveraging technology for efficient project management and member engagement.
- Exceptional project management and organizational abilities, with a keen eye for detail and the capacity to manage multiple priorities effectively.
- Excellent written and verbal communication skills, with the ability to engage and collaborate effectively with diverse audiences, including corporate leaders, stakeholders, and community members.
- Demonstrated ability to thrive both independently and as an integral part of a collaborative team, contributing to a positive and productive work environment.
- Entrepreneurial mindset with a data-driven approach to problem-solving, strategy, and goal achievement.
- Willingness and flexibility to occasionally work irregular hours, including evenings and weekends, to support events and programs.
- High-energy, personable, and professional demeanor, with the ability to build trust-based relationships and inspire engagement among members.
- Familiarity with Downtown Houston is a plus.
- Competitive pay of $95k - $105k/year!
- Medical, dental, and vision insurance after 60 days!
- Vacation time!
- 401(k) with match!
Equal Opportunity Employer
Salary : $95,000 - $105,000