HOUSEKEEPING MANAGER - OASIS AT GOLD SPIKE

About DTP Companies: We are a group of passionate people committed to helping to transform Downtown Las Vegas into the most community-focused large city in the world. We are doing that by inspiring and empowering people to follow their passions to create a vibrant, connected urban core. 

About the Oasis at Gold Spike: The Oasis is an Adults Only Boutique Hotel with 130 individually designed and remodeled rooms.

A Housekeeping Manager is responsible for overseeing the housekeeping operations in the hotel. This role ensures that the establishment always maintains cleanliness and orderliness, delivering high standards of hygiene and guest satisfaction.

Key Responsibilities:

1. Leadership and Supervision:
   • Manage, train, and supervise housekeeping staff, including guest room attendants, housepersons and lead housekeepers.
   • Ensure staff follow safety, hygiene, and housekeeping protocols.
   • Determine strategies to move the department forward, set goals, create and implement actions plans and evaluate the process and results.
   • Ensure that own behavior and the behavior of others is consistent, ethical and aligns with the values of the company.
   • Create a positive work environment. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance departmental effectiveness.
   • Support quality hiring, training, and compliance with company policies and legal requirements.
   • Assists in reviewing employee performance and assists in conducting personnel actions such as disciplinary actions and terminations.
   • Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
   • Perform all other job-related duties as requested.
2. Cleaning and Maintenance:
   • Oversee daily cleaning operations to ensure all areas (guest rooms, public areas, offices, etc.) are maintained to the highest cleanliness standards and all maintenance issues are reported and inspected after the ticket has been closed.
   • Ensure rooms are cleaned, sanitized, and stocked with necessary amenities.
   • Inspect rooms and public spaces regularly to ensure quality and consistency.
   • Implement weekly projects to provide direction and area of focus for the housekeeping team.
3. Inventory and Supply Management:
   • Manage inventory of cleaning supplies, and other housekeeping materials. Order and maintain adequate stock levels to avoid shortages.
   • Track expenses and ensure adherence to budget constraints.
   • Verify linen inventory, order as needed and ensure accurate delivered linen count to match invoices.
4. Guest Service:
   • Ensure guest satisfaction by taking care of any in-house guest requests or complaints related to housekeeping.
   • Track online guest comments, research, and respond timely.  Ensure team members are followed up with, monitor successes and opportunities to improve. 
5. Scheduling and Labor Management:
   • Create and manage staff schedules, ensuring adequate coverage for peak periods.
   • Plan staffing levels based on occupancy and seasonality.
6. Health and Safety Compliance:
   • Ensure all housekeeping operations comply with health and safety regulations.
   • Implement and enforce cleaning and safety procedures to maintain a safe working environment for staff and guests.
   • Handle hazardous materials, such as cleaning chemicals, properly.
7. Reporting and Communication:
   • Maintain accurate records of room status, guest requests, and work orders.
   • Report any maintenance issues to the engineering team to maintain all aspects of the rooms and public space.
   • Communicate effectively with management to provide updates and ensure smooth operations.
8. Training and Development:
   • Conduct regular training on cleaning techniques, safety practices, and guest service.
   • Keep staff updated on new products, cleaning technology, or industry best practices.

Skills and Qualifications:

• Proven experience in housekeeping or hospitality management.
• Strong leadership and team management abilities.
• Great organizational and time management skills.
• Attention to detail and high standards of cleanliness.
• Knowledge of cleaning equipment, chemicals, and safety protocols.
• Ability to manage budgets and control costs.
• Strong communication and problem-solving skills.
• Proficient in the use of Microsoft Office suite.
• Bilingual preferred. Able to speak and write in English and Spanish.

Education and Experience:

• High school diploma or equivalent (required).
• Associate or bachelor’s degree in hospitality management or a related field (preferred).
• Prior experience as a supervisor or manager in a housekeeping department.

Working Conditions:

• Ability to work various shifts is required, including weekends and holidays.
• Requires standing, use of stairs, walking, bending, kneeling, and lifting/pushing/pulling up to 50 pounds throughout the shift for extended periods of time.
• Ability to work indoors and outdoors and in small spaces. 
• Exposure to cleaning chemicals and varying room conditions.