Client Engagement Coordinator

Position Title: Client Engagement Coordinator

Reports to: Director of Client Success & Programming

FLSA: Full-time (40 hours/week), Non-exempt (hourly) plus benefits

Schedule: Monday - Friday

Shifts Available: 1st shift: 6:30 AM - 3:00 PM

Salary: $27.93/hour

Location: Safe Sleeping Shelter (Balboa Park - O Lot)

About the Downtown San Diego Partnership

The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region.

It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District – otherwise known as Clean & Safe – which provides essential public services in the 275 blocks of Downtown. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown’s neighborhoods for more than 20 years. In all, these programs provide an annual contractual budget of approximately $13 million annually. To learn more about our work in these areas, please visit: downtownsandiego.org.

Our Values

Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders.

Be fun and open-minded with a quirky sense of creativity: We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge.

Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do.

Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust.

Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.

Inclusiveness and diversity: We honor the inherent value of every individual’s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one’s authentic self.

Our Commitment to Diversity, Equity, and Inclusion

At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego.

Position Summary

The Client Engagement Coordinator is a vital team member responsible for supporting and engaging with residents through a variety of wellness and programming activities. This role will facilitate workshops, lead wellness activities, assist in the operation of the resource center, and maintain a caseload to ensure residents receive the necessary support for their individual needs. The Client Engagement Coordinator serves as a bridge between residents and available resources, ensuring that residents have access to tools, activities, and programs that promote overall well-being and personal development.

Essential Job Functions & Duties

· Coordinate wellness activities and programs aimed at promoting physical and emotional well-being for residents.

· Facilitate workshops and educational programs to support residents' personal growth, life skills, and goal setting.

· Assist in operating and maintaining the resource center, ensuring residents have access to necessary materials and services.

· Maintain a caseload, providing individual support to residents, including goal setting, case management, and resource referrals.

· Collaborate with case managers, other staff members, and external providers to ensure residents receive comprehensive care and support.

· Provide regular follow-ups with residents to assess progress, address needs, and adjust programming as necessary.

· Ensure all activities and workshops align with the organization’s mission and support residents in achieving their personal goals.

Administrative Management

· Maintain accurate documentation of resident engagement, progress, and outcomes.

· Adhere to all local, state, and federal guidelines and laws (e.g., HIPAA)

· Respond to all incoming calls from clients and external providers in a professional and timely manner.

· Respond to all email requests within 72 hours.

· Assist with tracking and reporting on the effectiveness of programs and activities.

· Ensure that all client data is entered and maintained in the organization’s case management system.

**Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**

Required Qualifications, Skills, and Abilities

· Experience working in shelters, social services, or similar settings, with a focus on resident or client support.

· Ability to work varied hours, including weekends and holidays.

· Strong interpersonal skills, with the ability to work empathetically with diverse populations.

· Ability to manage multiple tasks, prioritize responsibilities, and remain calm under pressure.

· Basic administrative skills, including documentation and data entry.

· Strong collaboration and communication skills to work effectively with case managers, residents, and security staff.

· High School Diploma or GED required (some college or relevant certification preferred).

· Bilingual or multilingual skills are a plus.

· Familiarity with Microsoft Word, Excel, and basic administrative software is helpful.

· Valid Driver’s License

Why this job? - Benefits

This position is subject to a background, drug and physical screening, and reference check.

DSDP is an Equal Employment Opportunity employer.

• Set Schedules (have the same 2 days off every week)
• Medical Coverage; Dental Coverage; Vision Coverage
• Earn up to 15 days of Paid Vacation annually
• 5 days of Paid Sick Time annually
• 401K Plan (eligible after 6 months of employment)
• Employee Assistance Program

Salary : $13