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Chief Operating Officer

Downtown Seattle Association
Seattle, WA Full Time
POSTED ON 4/6/2025
AVAILABLE BEFORE 5/5/2025

Position

Chief Operating Officer (COO)

Department

Executive

Reporting Relationship

President and CEO

Status

Full-time, exempt

Overview

Reporting to the President & Chief Executive Officer (CEO) and as a peer to the program vice presidents, the Chief Operating Officer (COO) will be responsible for overseeing and enhancing the internal organization processes, practices, operations, and infrastructure to allow the DSA to effectively carry out its mission to create a healthy, vibrant Downtown. The COO will lead a team and oversee financial management and planning, human resources, general operations, legal, information technology, risk management, analysis, and office management. The COO will work closely with program VPs to support execution of strategic initiatives, programs, and organizational growth.

Duties and Responsibilities

With a direct staff of four, the COO will manage the following functions :

Financial Management and Oversight

Working with the VP of Finance, manage and oversee all financial and business planning activities, with an annual budget in excess of $20 million including :

  • Direct and administer all financial functions
  • Oversee business policies, workflows, and accounting practices.
  • Develop and analyze financial reports
  • Support and advise the CEO in financial decision making and long-range planning
  • Lead and support organizational budgeting process
  • Oversee reporting and monitoring of organizational financial metrics to achieve efficiencies
  • Provide overall financial oversight and monitoring, including banking
  • Facilitate annual audit and reporting
  • Ensure that relevant financial data is presented to the CEO and senior management team

Human Resources

Working with the Director of Human Resources, oversee the human resource function, including :

  • Recruitment, hiring, and compensation
  • Benefits administration and oversight
  • Professional training and development, including new employee orientation
  • Retention strategies
  • Regulatory oversight and legal compliance
  • Ensuring that the human resource function is properly resourced and represented within the senior management team
  • Personnel policies and training

    • Research and Strategic Initiatives

    Working with the Director of Research & Strategic Initiatives, overseeing analysis and research projects across the organization to ensure data-driven performance and decision making.

    Information Technology

    Working with technology vendors, ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware, software, CRM, human resource systems, and other company-wide applications

    Office Management

    Working with the Director of Executive Administration and Administrative Assistant, oversee administrative functions for office spaces ensuring smooth daily operations and a welcoming, attractive, safe, and functional environment.

  • Oversee office lease negotiations, tenant improvements and growth plans

    • Committee Management

  • Staff the DSA Finance and MID Finance Committees; conduct meetings
  • Closely coordinate with DSA Treasurer and MID Finance Chair to develop agendas, annual work plans, present financials, develop budgets and provide financial analysis and briefings.

    • General Operations

  • Collaborate with the management team to develop and implement plans to enhance infrastructure, systems, and processes to accommodate planned growth objectives of the organization.
  • Oversee risk management and insurance policies ensuring sufficient coverage and risk mitigation of DSA's overall operations.
  • Oversee legal activities, letters of agreement, contracts, leases, and other legal documents and agreements.
  • Coordinate and engage with DSA General Counsel as appropriate.
  • Oversee all tax and regulatory filings and requirements.
  • Provide timely, accurate and complete reports on the operating condition of the company

    • Qualifications

  • Demonstrated expertise in administrative functions, including accounting, financial planning and analysis, human resources, information technology, insurance and legal .
  • Strong operational leadership experience : ideally has worked in a senior operations management role for 10 years
  • Highly skilled in organizational development, personnel management, budget and resource development, and strategic planning; demonstrated success developing, implementing and monitoring systems to manage both operational and programmatic work that involve high levels of complexity and collaboration.
  • Exceptional interpersonal skills; able to work in a collaborative environment with a dynamic leadership team, as well as external partners, board members and stakeholders
  • Personal qualities of integrity, credibility, and commitment to the core values and mission of the DSA
  • Flexible and able to multi-task within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and delivering results
  • A strong collaborator and team player
  • Excellent verbal and written communications with an emphasis on business writing and editing
  • Exceptional organizational and time-management skills and ability to work under deadlines and high-pressure situations
  • Ability to lead and motivate a high-performing team
  • Ability to quickly assess and analyze challenges, and develop and lead a team to execute strategies

    • Physical Requirements

    Work Environment - Work in an office setting.

    Physical Demands - Standing, walking, bending, crouching. Must be able to lift 25 pounds.

    Characteristics

  • Reflect the Downtown Seattle Association's core values of Collaboration, Perseverance, Innovation, Excellence, and Integrity
  • Deep commitment to equity and social justice with an understanding of the role that racism, ableism, sexism and other forms of bias and oppression play in perpetuating inequity.
  • Commitment to growth mindset, collaborative leadership, and a learning-based philosophy
  • Humility, sense of humor, comfort with ambiguity, and servant leadership
  • Ability to weave and work within all DSA mission areas associated with creating a healthy, vibrant downtown.
  • Willingness and comfort to engage with evolving and shifting portfolio of job duties.

    • Employment Details

    DSA is committed to internal and market equity. The salary range for this position is $144,800 - $238,900 (grade level 35) Salary is determined based on internal and market equity, internal and market data / salary ranges, and the applicant's job-related knowledge, skills, and experience. We will hire at the beginning to mid-range of the salary range to allow future salary growth based on an employee's performance, professional development, and increases in responsibilities and duties. Downtown Seattle Association provides a comprehensive benefits package including but not restricted to :

  • Medical / Dental / Vision Coverage

    • PTO / Personal Holidays

  • Paid FMLA
  • Life Insurance
  • ORCA Card

    • Flexible Spending Account

    Employer-Matched 401(k) Contribution with up to 5% Match

  • First Choice EAP

    • Corporate Discounts

  • Employer-paid benefit

    • TO APPLY

    This position is open until filled, however, applicants applying by August 15th will receive priority.

    We recognize the value of the DSA and our affiliate organizations and programs reflecting the diversity of the community we serve and are intentionally and actively seeking out applications from a variety of backgrounds, including members of the LGBTQIA community, and Black, Indigenous, and people of color (BIPOC).

    Downtown Seattle Association is an equal-opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran, or military status. All applicants are carefully screened, and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, DSA does not discriminate based on genetic information in its employment-related policies and practices, including coverage under its health benefits program.

    Salary : $144,800 - $238,900

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