What are the responsibilities and job description for the Case Manager position at Downtown Streets Team?
Downtown Streets Team (DST) is a nonprofit organization committed to fighting homelessness through the power of work and dignity of community. DST increases social capital and economic mobility by helping our unhoused neighbors chart a way out of homelessness through community building, volunteering opportunities, employment and human-centered case management. Since 2005, DST has expanded across 16 cities in Northern and Central California, serving over 1,500 people annually.
SUMMARY:
We’re looking for a full-time Case Manager to work directly with individuals residing in the emergency shelter to help them navigate social services and reduce barriers to self-sufficiency. This may include helping motel guests with employment and housing resources, accessing physical or mental healthcare, accessing legal or financial services, and other goals. You’ll need strong organizational, problem-solving, analytical, and people skills while managing priorities and workflow.
WHAT YOU'LL DO:
Help Motel Guests Set Goals to Achieve Self-Sufficiency
- Be present onsite at the Motels daily, from 8 AM – 4:30 PM, interacting with motel guests, providing a safe and welcoming environment with an emphasis on community building
- Establish a case load of Motel Guests, and provide compassionate support and assistance to each guest as they work toward achieving their goals on housing, employment, transportation, health, and legal issues
- Work with guests to facilitate employment readiness workshops, life skills workshops, and various rapport- and community-building activities onsite
- Familiarize yourself with all local Yolo County homeless resources and be ready to connect your guests to the services they need
- Maintain regular appointments and office hours
- Support guests in court, at housing related appointments, social service agencies, etc. This may include occasionally providing transportation for guests
- Establish productive relationships with each guest with no bias or prejudice towards race, religion, age, gender, disability, or sexual orientation
- Utilize any available subsidies and affordable housing units to place clients into housing
- Work with the Program Manager to promote successful outcomes for guests of the Motels
- Actively document client meetings and update all relevant program data in applicable databases such as Yolo County HMIS and DST Tracker
- Uphold organizational values, work ethically and with integrity, and follow company policies as laid out in the employee handbook
- Represent DST in the community, and work with all partner organizations to achieve client goalsActively learn about current resources and services outside of DST that may aid Motel Guests in their goals
- Perform other duties as assigned by manager and assist with special projects as required
WHAT YOU'LL NEED:
- HS Diploma or equivalent
- Ability to perform job duties with minimal supervision
- Excellent listening comprehension, written and verbal communication skills
- Experience in Microsoft programs
- Using personal computer, keyboard, mouse and monitor
- Observation and problem solving; hearing, seeing, reasoning and decision making
- Basic mathematical ability
- Insurance and access to a reliable vehicle
PHYSICAL REQUIREMENTS:
While performing the essential duties of this job, the employee is frequently required to do the following:
- Sitting, standing, walking, bending, stooping, pushing, pulling and lifting (up to 30 lbs.)
WORK ENVIRONMENT:
- Moderate noise associated with an open office work environment.
- Work environment and physical location may vary, depending on the space available and the needs of the community and the program.
WHAT WE CAN OFFER YOU:
- A chance to positively impact your community on one of the biggest domestic challenges of the day
- Competitive nonprofit compensation
- Options for fully paid medical, dental, vision and life insurance coverage for employees, with FSA and HSA health plans available
- Option to enroll in 401k after 90 days, and up to 6% company match, after one year of employment
- 15 days off PTO, increasing with tenure
- Over 10 paid holidays annually
- Paid company closure for five days during the summer
- Paid company closure for five days between Christmas and New Year
- Day off on your birthday
- One month paid sabbatical after five years, not charging PTO
- Internal growth opportunities
- Access to professional development resources and reimbursement
- Employee Assistance Program (EAP)
COMMITMENT TO DIVERSITY
We thrive as an organization when unique identities, experiences & perspectives are represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
WE HOPE YOU WILL CONSIDER JOING US TO MAKE A POSITIVE IMPACT IN OUR COMMUNITY.
