Demo

Buying Assistant and Customer Service Coordinator

DOXA
Boca Raton, FL Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 8/31/2025

YOUR CALL TO ADVENTURE!  

  

DOXA is a family-owned company located in Switzerland known for its legendary orange dial diving watches.  

We are looking for a dedicated and meticulous Buying Assistant and Customer Service Coordinator to join our team in Boca Raton. This role involves entering sales orders, preparing shipments, managing import/export processes, maintaining reports, handling customer service and after sales repairs communications, assisting Sr. Director of Wholesale & Retail, and overseeing stock inventory. The ideal candidate is organized, hands-on, and capable of supporting diverse tasks within a small team.  


This job will be in person at our office in West Boca.  


Working hours will be Monday through Friday 9 am – 5 pm.  

  


Key Responsibilities:  


  • Accurately Entering Sales: Taking sales from Sr. Director and clients, entering accurately, and preparing invoices within our software system.  
  • Shipment Preparation: Prepare and package watches for shipment, ensuring accuracy and adherence to shipping standards.  
  • Inventory Management: Manage stock levels, conduct regular inventory checks, and update inventory records.  
  • Stock Oversight: Ensure the stockroom is organized and inventory is stored properly.  
  • Cross-functional Support: Assist the Operations & Customer Service Manager and Sr. Director with order processing, customer service, and other tasks as needed.  
  • Quality Control: Perform quality checks on assembled products to maintain high standards.  
  • Customer Service: Provide exceptional customer service to retailers and end consumers, addressing inquiries and resolving issues promptly. 
  • Sales Support: Assist the Sr. Director of Retail & Wholesale in sales activities, trade fairs, and other events. 

 

Qualifications:  


  • High school diploma or equivalent; associate’s or bachelor’s degree preferred.  
  • ProConcept ERP software system experience preferred. 
  • Experience in assembly, logistics, and inventory management.  
  • Strong organizational and time management skills.  
  • Attention to detail and commitment to quality.  
  • Excellent communication skills.  
  • Proficiency in inventory management software and Microsoft Office Suite.  
  • Ability to work independently and as part of a team.  
  • Prior experience in the watch or luxury goods industry is a plus.  

 

Have we raised your interest? 

We look forward to receiving your application by e-mail to hr@doxawatches.com. If you have any further questions, please do not hesitate to contact rafaela.gavetas@doxawatches.com. 

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