What are the responsibilities and job description for the Buying Assistant and Customer Service Coordinator position at DOXA?
YOUR CALL TO ADVENTURE!
DOXA is a family-owned company located in Switzerland known for its legendary orange dial diving watches.
We are looking for a dedicated and meticulous Buying Assistant and Customer Service Coordinator to join our team in Boca Raton. This role involves entering sales orders, preparing shipments, managing import/export processes, maintaining reports, handling customer service and after sales repairs communications, assisting Sr. Director of Wholesale & Retail, and overseeing stock inventory. The ideal candidate is organized, hands-on, and capable of supporting diverse tasks within a small team.
This job will be in person at our office in West Boca.
Working hours will be Monday through Friday 9 am – 5 pm.
Key Responsibilities:
- Accurately Entering Sales: Taking sales from Sr. Director and clients, entering accurately, and preparing invoices within our software system.
- Shipment Preparation: Prepare and package watches for shipment, ensuring accuracy and adherence to shipping standards.
- Inventory Management: Manage stock levels, conduct regular inventory checks, and update inventory records.
- Stock Oversight: Ensure the stockroom is organized and inventory is stored properly.
- Cross-functional Support: Assist the Operations & Customer Service Manager and Sr. Director with order processing, customer service, and other tasks as needed.
- Quality Control: Perform quality checks on assembled products to maintain high standards.
- Customer Service: Provide exceptional customer service to retailers and end consumers, addressing inquiries and resolving issues promptly.
- Sales Support: Assist the Sr. Director of Retail & Wholesale in sales activities, trade fairs, and other events.
Qualifications:
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- ProConcept ERP software system experience preferred.
- Experience in assembly, logistics, and inventory management.
- Strong organizational and time management skills.
- Attention to detail and commitment to quality.
- Excellent communication skills.
- Proficiency in inventory management software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Prior experience in the watch or luxury goods industry is a plus.
Have we raised your interest?
We look forward to receiving your application by e-mail to hr@doxawatches.com. If you have any further questions, please do not hesitate to contact rafaela.gavetas@doxawatches.com.
