Administrative Assistant

Job details

Salary From $16/hour

Job Type
Seasonal Full-time

Qualifications -

• Skilled in Service Titan or a Dispatching Software (Preferred)
• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)

A Customer Service/Dispatcher plays a critical role at Door Pros by working with service techs to ensure all homeowners are helped. This position uses critical thinking, with detail and precision, to build efficient routes for the techs in the field. The best dispatchers are also great at building relationships with the techs to make communications smooth.To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing our Garage Door company.

It's a big job, and we value feedback from our customer service team to make sure the company is operating efficiently and that homeowners are happy with our work.

ESSENTIAL DUTIES AND RESPONSIBILITIES - This list may not include all the duties assigned:

(Other duties as assigned)

· Go the extra mile to help homeowners and potential customers

• Manage large amounts of incoming phone calls and outbound return calls
• Use software, like our ServiceTitan CRM, to record interactions with homeowners
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Follow communication procedures, guidelines, and policies.
• Routing and dispatching technicians to locations according to predetermined schedules, customer requests or immediate needs
• Maintain highest possible booking percentage.
• Building relationships with technicians to better understand what motivates them.
• Communicating with technicians and customers throughout the day via telephone, text messaging and email
• Focus on 1-call resolution whenever possible to provide our customers with a 5-star experience. Use problem solving & critical thinking to be first line of defense on customer service question, and satisfaction.

· Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers

· Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner

· Teamwork - Develop and promote teamwork and cooperation among co-workers

· Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.

Basic Position Requirements:

Abilities:

• Proven sales and customer support experience or experience
• Strong phone, active listening and overall communication skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent

Required Technical / Other Skills and Abilities:

• Excellent communication skills to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules and routes
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting events happening at the same time
• Ability to relay information in a fast-paced environment
• Ability to be persuasive with customers when necessary
• Managing the dispatch board for cancellations and schedule changes

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $20 - $22