What are the responsibilities and job description for the Technical Support Specialist position at DP Professionals?
Seeking a Technology Support Specialist for an opportunity in Columbia, SC. Candidates must be eligible to earn a low-level US security clearance.
Position description:
- Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
- Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes. Thoroughly document communication with customers and complete requests or issues of basic complexity.
- Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.
- Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc.
Top skills:
- Help desk
- Help desk support
- Problem solving
- Customer service
- Technical support
- Customer service oriented
Required knowledge, skills, and abilities:
- Strong customer service skills.
- Good problem-solving skills.
- Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
- Understands basic technical problems and solutions in relation to the business environment.
- Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.
- Preferred: Understands the industry's business systems and processes.
Work environment:
- Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center.
- Schedule could range anywhere from 6:30AM to 8:00PM.
Required education/equivalencies:
- Associates degree or higher in Computer Science, Information Technology, or other job-related degree;
- OR, 2 years job-related work experience (total 2 years without a degree)
Job Type: Contract
Pay: $20.95 - $22.74 per hour
Expected hours: 40 per week
Schedule:
- Rotating shift
Ability to Commute:
- Columbia, SC (Required)
Work Location: In person
Salary : $21 - $23
