What are the responsibilities and job description for the IT Operations Engineer position at DP World?
DP WorldDP World is a world leader in logistics management services. We ensure future viability of global international trade & prosperity of communities around the world.
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
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The IT Operations Engineer plays a critical role in developing methods to support Windows Server OS patch management and deployment processes as well as server hardening in keeping with the current company patching strategy and cadence. This position involves assisting with configuring, implementing, and maintaining the organization's IT infrastructure. You will be responsible for coordinating with all relevant sites to schedule maintenance windows and verify proper testing is carried out.
The IT Operations Engineer will work closely with the other Infrastructure IT teams and relevant departments to understand downtime availability and tailor delivery of OS updates to meet these requirements. They will contribute to the ongoing evaluation and implementation of new vulnerability mitigations whilst having a good understanding of the current set of tools in use across the department. Additionally, the role will involve monitoring system performance, conducting routine maintenance tasks, and implementing security protocols to safeguard against potential threats.
KEY ACCOUNTABILITIES
- Develop methods to support the patch management and deployment processes.
- Coordinate with sites to schedule maintenance windows and verify proper testing process is followed.
- Implement Windows updates and software updates as required.
- Work weekends (Saturday and Sunday), with two days off the following week, except Monday.
- Monitor and maintain the Windows Server landscape.
- Monitor and maintain the CrowdStrike, Tanium and WSUS environments.
- Implement security measures and protocols to safeguard the organization's IT infrastructure from potential threats and cyberattacks.
- Constantly monitor the health and performance of IT systems to identify and address potential problems proactively.
- Investigate and resolve technical issues related to hardware, software, and network components.
- Implement and manage data backup strategies to ensure data integrity and availability.
- Maintain comprehensive documentation of system configurations, processes, and procedures.
- Stay up to date with emerging technologies and trends in the IT industry.
- User Support and Training : Assist end-users with technical issues and provide training on IT systems and tools.
QUALIFICATIONS, EXPERIENCE, & SKILLS
ABOUT DP WORLD
We deliver these services through an interconnected global network of 128 business units in 76 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
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