People Practices Operational Services Leader (Location Open)

The People Practices (PP) Operational Services Leader is responsible for driving operational excellence, ensuring seamless employee lifecycle processes, and leading a centralized team to deliver an exceptional employee experience(s). This role focuses on optimizing systems, managing high-volume operations, and fostering a collaborative, data-driven, and service-oriented culture. Work with other People Practices leaders to continually design and implement PP services within DPR’s enterprise/family of companies. Operating Services will provide enterprise-wide services which may be deployed centrally or regionally in the areas of Talent Acquisition, Key Employee Experiences, Talent Advocacy (Coaching), Key Employee Events (eg – Hiring, Leaves, Terminations), Total Rewards and PP data/analysis.

The ideal candidate will leverage strong leadership, process improvement, and analytical skills to enhance the organization’s people operations infrastructure while aligning with business objectives and employee needs while also providing direct support/services to Regional PP Leaders/Advisors and working through designs/strategies with COE Leaders in People Practices and other functional areas (ie – Payroll, Finance).

Key Responsibilities

• Oversight and Development of the PP Operational Services Model
• Delivers People Practices Operational Services with a deep focus on employee experience, operational excellence and continuous improvement.
• Supports business across organizational and geographic boundaries by employee enterprise-wide level structures as required.
• Own and manage the employee experience to create moments that matter during the employee lifecycle.
• Especially in its onset, directly engaged in the design of a new operational services model for DPR People Practices comprised with teams/services within that overall model.
• Provide a common basis for the People Practices organization in services provided, document management, data/information management, key employee experience workflows and governance frameworks (processes, decisions, ‘playbook’).
• Proven expertise in managing centralized shared services or back-office operational centers, including responsibility for streamlining processes, optimizing service delivery, and ensuring alignment with organizational goals.
• Develop, document, and continuously improve workflows and standard operating procedures to increase efficiency and reduce errors.
• People (Leading Others and Leading Team) Leadership and People Practices Leadership
• Lead and mentor a team of People Operations Specialists, fostering a culture of accountability, innovation, and service excellence.
• Ensure effective team management, including workload distribution, performance evaluation, and professional development.
• Serve as the primary escalation point for complex or sensitive employee inquiries.
• Facilitating a part of the PP organization to be both focused on meeting regional and BU specific needs while also providing a common platform across the enterprise.
• Key representative for all of People Practices to the region. A representative of the region to all of People Practices. A primary facilitator/curator across regional, business unit, leaders, managers and employees
• Key member of the PP leadership with foundational responsibility to work with COE Leaders in fulfilling designs/strategies while also directly providing services to employees and regional/entity business needs.
• Systems & Technology, Data & Reporting
• Ensure the proper system(s) setup and optimization to ensure good execution of services, facilitation of information and reporting.
• Manage the day-to-day operations ensuring data integrity and seamless integration with other platforms.
• Lead system optimization initiatives, leveraging technology to automate and streamline processes.
• Collaborate with and manage vendors and internal stakeholders to resolve system issues and implement enhancements.
• Monitor key performance indicators (KPIs) to assess the efficiency and effectiveness of people operations processes.
• Analyze trends and provide insights to drive data-informed decision-making.
• Ensure strong data governance and compliance with all relevant labor laws and reporting requirements.
• Act a key representative in People Practices working with the Technology & Innovation team and the PMO team to ensure good/effective coordination across technologies and way of working.
• Employee Experience Management
• Champion initiatives that enhance the employee experience throughout the lifecycle, from hiring to exit.
• Proactively identify and address areas for improvement, based on employee feedback and business needs.
• Act as a trusted partner to HR and leadership in resolving employee concerns and inquiries.
• Regular measurement/reporting of key moments that matter that are facilitated by People Practices, regardless of being within the Operational Services group or not.
• Providing an exemplar level leadership and advocacy of service for employees, managers and leaders that ultimately inspire the customer experience in which they provide.
  
  

Qualifications And Preferred Skills

• Bachelor’s degree in Business Administration/Management, Human Resources, Organizational Development, or related field is preferred.
• Strong background/experience (10 years) across the multiple functions within Human Resources, Employee Relations, Total Rewards, Business Partnering, Organizational and Team Development, DEI, Learning and Talent Development, Talent Management and Strategic Planning is highly preferred.
• Demonstrated success managing high-volume operations and leading diverse teams.
• Shared Services and operational center experience required.
• Strong understanding of HR processes, compliance, and best practices.
• Advanced experience with Microsoft Office Suite
• Strong experience/proficiency with HCM Platforms (eg - Workday) and Workforce Analytics tools (eg – PowerBI and Qualtrics)
• Excellent analytical, problem-solving, and organizational skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills, with a customer-focused mindset.
• PHR, SPHR and/or SHRM CP certifications are preferred and continued development in the field is expected.
• Experience with Lean Six Sigma or other process improvement methodologies is a plus.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Experience working within a fast-paced, matrixed organization.
• Some travel is required, up to 20% travel throughout the year.
  
  

Nothing is more important than your health and wellness. The DPR family of companies offers comprehensive benefits programs for skilled craft and labor and experienced professionals and recent graduates.