What are the responsibilities and job description for the Front Office Staff position at DR. CHARLES PUGH MD?
Job Type : Full-Time, Monday – Thursday 8 : 30 am to 5 pm
Pay : $17 to $20 per hour based on experience
Job Description :
We are seeking a motivated and friendly Front Office Staff member to join our team at a busy Internal Medicine practice. The Front Office Staff member will be the first point of contact for patients, providing essential support to ensure smooth and efficient daily operations of the office.
Key Responsibilities :
- Patient Interaction : Greet patients as they arrive, verify personal and insurance information, and check patients in and out of appointments.
- Appointment Scheduling : Answer phone calls, schedule patient appointments, confirm upcoming appointments, and make reminder calls to patients.
- Billing and Insurance : Collect co-pays, process billing information, verify insurance details, and assist with insurance claim submissions and follow-ups.
- Medical Records : Maintain patient records, ensuring that all information is up-to-date and compliant with privacy regulations (HIPAA).
- Patient Communication : Relay messages from the doctor to patients, follow up on test results, and communicate office policies to patients.
- Office Management : Ensure the waiting area is tidy and organized, manage patient flow to avoid delays, and assist in other administrative tasks as needed.
- Support to Medical Staff : Assist doctors and nurses with administrative tasks, such as preparing patient files and managing medical supplies.
Qualifications :
Skills :
Personal Characteristics :
Physical Requirements :
Working Hours :
Full-time or part-time hours, with possible evenings or weekends depending on the office schedule.
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Salary : $17 - $20