What are the responsibilities and job description for the Customer Service Representative position at Dr. Don's Print Lab?
About Us:
Dr. Don’s Print Lab is a family-owned small business, established in 1991, specializing in custom printing for buttons, apparel, and promotional products. We also work on projects with a political nature, so professionalism and neutrality are essential. Our environment is fast-paced yet supportive, and we take pride in delivering high-quality, custom products to our customers.
Position Overview:
We’re looking for a Customer Service Representative who is detail-oriented, knowledgeable and quick with computers, and thrives in a collaborative environment. Communication is key in this role, as you’ll be assisting customers with their orders and working closely with the production team. We’re looking for someone who is committed to staying with us long-term and growing with the company, not someone looking for a short-term role. At Dr. Don’s Print Lab, we want to invest in you as a valued member of our team.
Key Responsibilities:
- Answer phones and assist customers with placing or taking orders for custom prints, apparel, and promotional items.
- Answer questions about product options, design specifications, and turnaround times via email or phone.
- Coordinate customer requests or customizations with the production team to ensure accurate and timely fulfillment.
Key Qualifications:
- Excellent communication skills (written and verbal).
- Strong attention to detail for managing custom orders.
- Quick learner—must be able to adapt and understand multiple products and printing processes.
- Must work well with others and thrive in a family-owned small business environment.
- Comfortable working on projects with a political nature (neutral and professional demeanor required).
- On-the-job training will be provided—no prior printing experience required, but a willingness to learn is essential.
- Must be knowledgeable and fast at working with computers.
- Ability to multitask and stay organized in a fast-paced environment.
Why Join Us?
We offer a supportive workplace that values you and what you bring to the company. At Dr. Don’s Print Lab, you’ll be part of a family business that encourages growth and collaboration. We’re looking for someone who is excited to grow with us for the long-term and become an integral part of our team.
Job Type: Full-time
Pay: From $16.00 per hour
Shift:
- Day shift
Pay may depend on skills and/or qualifications
Work Location: In person
Salary : $16