Dental Office Front Desk Receptionist

Dental Office Front Desk Receptionist - Join Our Team!

About Us:

At Katrina A. Thatch, DDS (formerly Richard W. Bates, DDS), we believe in providing exceptional dental care in a warm, welcoming, and comfortable environment. Our patients are our priority, and we strive to make every visit a positive experience, starting with a friendly face at the front desk. We are looking for a dedicated and personable Front Desk Receptionist to join our team and be the welcoming first impression for our valued patients.

Job Overview:

We are seeking a reliable, organized, and customer-focused Front Desk Receptionist to join our growing practice. The ideal candidate will have exceptional interpersonal skills, be highly detail-oriented, and possess the ability to multitask efficiently in a fast-paced environment. Experience in a dental office is highly desirable, and cross-training in both front and back office duties would be a significant plus. At minimum, a strong commitment to providing outstanding customer service is essential.

Responsibilities:

· Warmly and professionally greet patients as the first point of contact, ensuring they feel welcome and comfortable.

· Effectively manage the patient schedule, including scheduling new appointments, rescheduling existing appointments, and confirming upcoming visits.

· Promptly and courteously answer incoming phone calls, return voicemails, and respond to patient inquiries with accuracy and care.

· Maintain accurate and up-to-date patient records, including updating patient information, assisting patients with completing necessary paperwork, and ensuring proper filing.

· Collect and verify patient insurance information and assist with basic billing procedures, including collecting payments and resolving payment-related inquiries.

· Efficiently check patients in upon arrival and check them out after their appointments.

· Assist in maintaining office inventory and support general administrative duties such as filing, photocopying, and managing office supplies.

· Proactively work to ensure patients feel comfortable and well-cared for throughout their visit.

Qualifications:

· Previous experience working in a dental office is highly preferred.

· Cross-training in front office and back office (clinical) duties is a significant plus.

· Minimum of strong customer service skills and a genuine desire to help others.

· Excellent communication (both verbal and written) and interpersonal skills.

· Strong organizational skills and the ability to prioritize tasks effectively.

· Proficiency in using office software and electronic health records (EHR) systems is desirable. Our office uses Eaglesoft.

· Ability to maintain a professional demeanor and handle sensitive information with confidentiality.

· Reliable, punctual, and detail-oriented.

· A positive attitude and a willingness to be a team player.

Schedule:

· Full-time: 34 hours per week.

· Monday - Thursday: 7:45 AM - 5:15 PM.

Compensation and Benefits:

· Salary: $17 - $25 per hour (commensurate with experience and qualifications).

· 401(k) with employer contribution.

· Health insurance with employer contribution.

· Paid time off.

· Holiday pay.

· Annual HIPAA/OSHA/CPR certification provided.

· Scrubs provided.

· Supplemental insurance products available.

To Apply:

Please submit your resume outlining your relevant experience and why you would be a great fit for our welcoming team to admin@thatchdds.com. We look forward to hearing form you!

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Katrina Thatch, DDS

A Division of Central Virginia Dental Care

email: kathatchdds@gmail.com

3610 Boulevard Ste A,

Colonial Heights, VA 23834

office #: 804-526-0937

office email: info@thatchdds.com

Job Type: Full-time

Work Location: In person

Salary : $17 - $25