Front Desk Receptionist

Job Title: Front Receptionist (Dental Office)

Reports To: Office Manager / Dentist

Job Summary: We are seeking a friendly and professional Front Receptionist to join our dental office team for Mondays to Thursdays. The ideal candidate must be a team player with excellent communication skills, ready to learn new skills, and dedicated to providing outstanding customer service. This position involves greeting patients, managing appointments, handling administrative duties, and ensuring a smooth office flow. A positive attitude, strong multitasking abilities, and excellent communication are essential for success in this fast-paced environment. We welcome new grads from DA school. The candidate must be bilingual in Spanish. If you are interested, please e-mail your resume or call 909-889-7787 if you have any questions.

Key Responsibilities:

• Greet and check-in patients upon arrival, ensuring a positive first impression.
• Answer and direct phone calls, providing general information and answering patient inquiries.
• Schedule patient appointments, confirm appointments, and manage cancellations or rescheduling.
• Maintain patient records, updating personal and insurance information in the system.
• Verify patient insurance coverage and assist with insurance-related questions or issues.
• Prepare and manage patient billing, process payments, and issue receipts.
• Assist with patient check-out and scheduling follow-up appointments as needed.
• Manage office correspondence, emails, and mail.
• Maintain a clean, organized, and welcoming reception area.
• Ensure the smooth flow of patients through the office, coordinating with dental assistants and other team members.
• Handle patient complaints or concerns in a professional and empathetic manner.
• Assist with inventory and ordering office supplies as needed.
• Perform other administrative duties as assigned.

Qualifications:

• High school diploma or equivalent (some college or specialized training preferred).
• Previous experience in a dental office receptionist role is a plus.
• Strong communication and customer service skills.
• Proficient in using office equipment (phones, computers, fax machines) and dental management software.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Strong organizational and multitasking skills.
• Friendly, professional, and approachable demeanor.
• Detail-oriented and able to manage time effectively.
• Familiarity with dental terminology to effectively explain treatment plans to patients in Spanish and English.
• Must be bilingual (Spanish Fluent).

Physical Requirements:

• Ability to sit for extended periods and occasionally lift light office supplies.
• Must be able to handle multiple phone lines and office systems.

Schedule:

• Part - time position, with flexible hours depending on office needs.

Tipo de puesto: Medio tiempo

Sueldo: $16.00 - $22.00 la hora

Lugar de trabajo: Empleo presencial

Salary : $16 - $22