What are the responsibilities and job description for the Medical Receptionist/Front Desk position at Dr. Michael J Pfeffer & Associates?
Medical Receptionist
We are a busy Optometry practice located in Franklin, MA. We are hoping to fill an open position at our front desk. This role is essential in our day to day happenings in the office and a vital part of our patient care.
This is a part-time role. Hours include Monday-Friday. Schedule flexibility is a must.
As a medical receptionist, you make the first impression on our office. A warm and inviting personality is a must. We are looking for a great team player!
Responsibilities include:
- Welcomes and greets patients and visitors in person and over phone
- Verify patient insurances at time of appointment and upon arrival
- Collect outstanding balances and co-pays
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Appropriately document in patient record as required
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial
- Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and staff
- Responds to inquires by patients, prospective patients and visitors in a courteous manner
- Protects patient confidentiality, making sure protected health information is secured by following HIPPA regulations
Education Requirements:
High School diploma or graduation equivalency (GED)
Knowledge of clinical procedures and medical terminology
Knowledge of office procedures usually including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills
Experience and Skills:
Experience in previous office administration or receptionist or a minimum of one-year work experience in a MEDICAL office setting, preferably an optometric practice.
Skills: Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization, scheduling
- Telephone Etiquette: When a patient calls in, the way in which the front desk personnel handle the telephone call determines how the facility is perceived. The medical office receptionist must be a good listener and maintain confidentiality in addition to having good phone manners
- Customer Service: Giving patients personal attention can go a long way in establishing their positive experience with the facility. The receptionist should give the patients a warm welcome when they enter the office. Even if you cannot verbally greet the patient, getting eye contact with them lets them know you are aware of their presence and will get to them as soon as possible. If the patient brings a problem to the receptionist, it should be addressed immediately by bringing it to the attention of the office manager.
Job Type: Part Time
Salary to be determined based on experience
Job Type: Part-time
Pay: $16.00 - $19.00 per hour
Expected hours: No less than 20 per week
Benefits:
- Employee discount
- On-the-job training
- Paid time off
Schedule:
- Monday to Friday
Application Question(s):
- How long have you been a receptionist for a medical office, specifically an optometric practice?
Education:
- High school or equivalent (Preferred)
Experience:
- Computer skills: 1 year (Required)
Ability to Commute:
- Franklin, MA (Required)
Work Location: In person
Salary : $16 - $19