What are the responsibilities and job description for the Associate Manager, Partnerships position at Dr. Phillips Center for the Performing Arts?
POSITION SUMMARY
The Associate Manager, Partnerships administers sponsorship/partnership relationships for the Dr. Phillips Center for the Performing Arts. The Associate Manager supports all contracted activities to effectively execute sponsorship agreements. Responsibilities include maintaining partnership reporting documents; managing internal communication for contract fulfillment; collaborating with internal departments (i.e. Box Office, Programming, Development, Events, Operations, Corporate Affairs, Finance, and Marketing); communicating with sponsor representatives; recording fulfillment activities; and delivering marketing strategies that meet fulfillment objectives. The Associate Manager builds and maintains strong relationships with partners and prospects to support the department work plan for new business, renewals, and retention to achieve revenue goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Associate Manager, Partnerships administers sponsorship/partnership relationships for the Dr. Phillips Center for the Performing Arts. The Associate Manager supports all contracted activities to effectively execute sponsorship agreements. Responsibilities include maintaining partnership reporting documents; managing internal communication for contract fulfillment; collaborating with internal departments (i.e. Box Office, Programming, Development, Events, Operations, Corporate Affairs, Finance, and Marketing); communicating with sponsor representatives; recording fulfillment activities; and delivering marketing strategies that meet fulfillment objectives. The Associate Manager builds and maintains strong relationships with partners and prospects to support the department work plan for new business, renewals, and retention to achieve revenue goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Plan and execute all contractual elements for each corporate partner assigned. Manage sponsorship relationships to client satisfaction, while also safeguarding the assets of the arts center. Meet regularly with clients to share updates on contract fulfillment activities and to gauge client satisfaction. Manage the activation and fulfillment of accounts. Respond promptly to partner inquiries (emails/phone calls).
- Complete weekly reports to include fulfillment sales revenue tracker, invoice tracker, show guest lists and hospitality bank balance.
- Maintain accurate data files and reports such as: department sales revenue, invoicing, and payments. Organize and maintain department files and documents located on the Sales Drive/network. Maintain accurate documentation of the Partnership Asset Tracker and inventory. Update CRM (Tessitura) with contract information and fulfillment notes on a timely basis. Manage CRM system to run sales and fulfillment reports.
- Collect proof of performance materials for partner activations and assist in creating proof of performance presentations.
- Assist in monitoring and tracking partner payments. Provide information to Finance as needed.
- Conduct research of prospect partners. Create proposals and sales presentations. Draft and catalog sponsorship contracts.
- Manage department administrative processes ensuring all proper documentation is collected and stored.
- Traffic partner advertising materials.
- Follows and supports all operational policies and procedures. Assimilates into the arts center culture through understanding, supporting and demonstrating the core values.
- Maintains a professional and friendly relationship with other departments, colleagues, and partners.
- Able to remain calm under pressure. Ability to work effectively with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. Always maintain Dr. Phillips Center standards of customer service.
- Other duties as assigned.
- Associate’s or bachelor’s degree in marketing, communications, business, public relations, or a related field is strongly preferred.
- 2 years’ experience in the sponsorship, marketing or customer relations field.
- Experience in performing arts, live entertainment, or equivalent environment preferred.
- Highly developed written and verbal communication, interpersonal, planning and organizational skills. Aptitude to read, understand, articulate and implement sales contract terms and agreements.
- Ability to work effectively with diverse personalities. Solution-oriented individual with effective critical-thinking skills. Must have exceptional customer service knowledge and skills.
- Ability to formulate cross functional project teams in achieving goals.
- Highly proficient computer skills, especially Microsoft Word, Outlook, Excel and PowerPoint. Experience working within a CRM system is a plus.
- Must be able to complete moderately complex mathematical functions. Must be able to read and analyze financial reports.
- This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs. Attendance at performances to greet partners will be required.
