Dental Receptionist/Front Office Coordinator in Pediatric Dental Office

Join our team! We are a pediatric dental office looking to add an experienced dental front office coordinator/receptionist. If you are organized, motivated, enthusiastic and professional, we would love to meet you! An energetic, multi-tasker whose smile can be seen over the phone is a perfect fit for this position! You should have excellent communication skills and the ability to work in a fast-paced environment, while still showing attention to detail. We are looking for the “right fit”, so previous dental experience is a requirement, and experience with Dentrix is preferred.

Monday: 9 am - noon
Tuesday-Thursday: 7:45m- 4:30 pm
Friday's a month: 7:15 am-noon

~ 32 hours per week.

Experience with Dentrix is a plus, as well as being cross-trained as an assistant.

Job Duties

• greet patients and register new patients
• assist patients to complete all necessary forms and documentation
• verify and update patient information
• verify insurance benefits, coordination of benefits for insurance
• insurance aging and inquiry
• enter all relevant patient information into data system
• maintain and manage patient records in compliance with privacy and security regulations
• answer and manage incoming calls
• respond and comply to requests for information
• schedule patient appointments
• schedule IV sedation appointments including explaining the process
• confirm upcoming appointments and recalls according to office protocol
• maintain recall system and work on scheduling aged recall
• fill in cancellations and no-shows
• collect and receipt payments from patients at time of treatment
• inform patients of treatment plan options and send in predetermination of insurance benefits
• prepare and mail billing statements, follow up and overdue accounts
• prepare claim forms for dental insurance
• arrange supporting documents for insurance claims
• maintain book keeping system by balancing day sheet and preparing bank deposits
• run monthly reports: aging, practice statistics, balancing A/R
• maintain a professional reception area
• safeguard patient privacy and confidentiality
• Demonstrate care & compassion to patients before, during, and after their visits. Address patient inquiries and concerns with professionalism and empathy.
• cross-trained as an assistant to help with clinical care, as needed, a plus

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience

• high school diploma
• knowledge of dental terminology, procedures and diagnosis
• knowledge of computer and relevant software applications
• knowledge of general administrative and clerical procedures
• working knowledge of dental insurance
• knowledge of dental charting and dental assisting

Key Competencies and Skills

• communication skills
• information collection and management
• planning and organizing
• accuracy
• customer service skills
• team work
• initiative
• adaptability
• confidentiality

Job Type: Part-time

Experience:

• relevant: 2 plus years (Required)
• dental receptionist: 2 years plus (Required)
• dental assisting and X-ray certification: (Preferred)

Education:

• High school or equivalent (Required)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Retirement plan
• Paid time off

This Job Is Ideal for Someone Who Is:

• Dependable -- reliable and a team player
• People-oriented -- enjoys interacting with people and compassionately focuses on children
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- focuses on the details and understand how it relates to the bigger picture

Additional Compensation:

• Bonuses

Benefits:

• Paid time off

EMR Used:

• Not listed / Other

Hours per week:

• 32

Schedule:

• No weekends

Typical end time:

• 5PM

Typical start time:

• 8AM

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 30 – 32 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Warren, OH (Required)

Ability to Relocate:

• Warren, OH: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $21