Patient Care Coordinator/Receptionist

Overview
Legacy Oral and Facial Surgery is seeking a professional, Courteous, and self-motivated Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. This role involves welcoming patients, handling phone calls, scheduling appointments, maintaining records, and managing financial interactions.

Essential Duties

• Serve as the first point of contact, answering phone calls and addressing patient requests, concerns and needs in a professional, friendly manner.
• Triage patient inquiries and escalate issues to the Practice Manager when necessary
• Review and discuss treatment plans, insurance coverage, and patient balances to ensure patients understand their financial responsibilities
• Accurately determine and document co-pays, deductibles and out of pocket expenses for patients' upcoming appointments
• Process and record payment made in person, by mail or over the phone
• Monitor and optimize the daily schedule for efficiency and productivity
• Scheduling preauthorized treatment promptly once insurance approvals are received
• Verify that all necessary radiographs, paperwork and patient information are complete and up-to-date before appointments.
• Ensure any required medical clearances are obtained prior to patient appointments
• Send requested records to patients and update patient files
• Support the Team Lead with additional administrative tasks as required
• Perform other duties as assigned

Key Qualifications

• Must be willing to complete a background check
• Professional, courteous, self-motivated, and a team player with excellent communication skills
• Organized, detail-orientated, trustworthy and flexible
• Able to work effectively in a fast-paced environment
• Strong work ethic , dedicated and punctual
• Experience in the dental or oral surgery field with knowledge of Insurance

Knowledge/Skills/Abilities

• Proficient in Microsoft Office and Teams
• Strong Verbal and written communication skills
• Excellent customer service and leadership abilities
• Skilled at fostering effective working relationships within the team

Education/Experience Required

• High School Diploma or equivalent

Benefits

• Medical, dental, vision, and life Insurance
• 401 (k)
• Paid Time Off and Holiday pay
• Competitive pay

Schedule

• Monday through Thursday 7:30am to 5:00pm
• Friday 7:30am to 1:00pm

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Surgery

Schedule:

• Monday to Friday
• No nights
• No weekends

Ability to Commute:

• Asheville, NC 28803 (Required)

Work Location: In person

Salary : $18 - $24