Call Center Representative

Job Description

Draft Note Design We are looking for a detail-oriented and customer-focused Call Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and provide solutions to ensure customer satisfaction. This position is ideal for individuals who thrive in a fast-paced environment and have excellent communication skills.

Pay

$17.50 - $26.00 per hour

Job

Full time

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Provide accurate information about products, services, and policies.
• Resolve customer concerns efficiently, escalating issues when necessary.
• Make outbound calls to follow up with customers or gather feedback.
• Document all interactions and maintain accurate customer records.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Meet or exceed call handling and quality assurance targets.
  
  

Qualifications

• High school diploma or equivalent.
• Previous experience in a call center or customer service role is preferred but not required.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving skills and attention to detail.
• Proficient in using call center software and CRM systems is a plus.
  
  

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Opportunities for professional development and career advancement.
• Supportive and collaborative work environment.