IT Support Technician

IT Support Technician

At draftPros, our IT systems are vital to our success in serving clients across the United States. We are seeking a skilled and experienced IT Support Technician who is ready to enhance and expand their technical expertise in a dynamic and fast-paced environment. In this role, you will safeguard critical information, systems, and assets, implement innovative solutions, deploy new hardware and software, provide basic user training, and contribute to the development of our overarching IT strategy. You will take on challenging assignments, lead key initiatives, and play an integral role in driving technological innovation. This position is ideal for a motivated professional who is passionate about using their technical skills to develop impactful solutions for a technology-driven business.

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Objectives of the Role

• Provide technical support for computer hardware and software issues.
• Resolve staff IT issues through phone, in-person, or remote assistance.
• Act as the primary liaison with local vendors to coordinate services and support.
• Install, configure, and update hardware and software as required.
• Maintain and update a database of solutions, including tips and troubleshooting steps.
• Resolve technical challenges promptly, leveraging available resources effectively.
• Build and deploy OS images to ensure consistent system functionality.

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Requirements

• Proven ability to deliver excellent customer service in a professional environment.
• Strong troubleshooting, problem-solving, and critical thinking capabilities.
• At least 3 years of hands-on experience in IT support roles.
• Comprehensive knowledge of:
• Operating Systems: Windows 10, and 11.
• Software Suites: G Suite, Microsoft Office. Office 365.
• Server Systems: Windows Server 2016, Exchange 2016. VMware and Hyper-V.
• Wireless network troubleshooting. Meraki and FortiGate experience are a plus.
• Ability to prioritize tasks effectively, particularly under pressure.
• Capacity to learn and support backend AT&T processes, including access and workstation setup requirements.
• Proficiency in documenting technical processes with clear, detailed instructions.
• Availability to work 8:30 AM – 5:30 PM and as needed after hours.
• Ability to support both onsite in Miami Lakes and remotely.

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Preferred Qualifications

• Certifications such as A or Microsoft MCP.
• Ability to provide seamless IT support across multiple office locations.
• This role offers an excellent opportunity for growth and development while making a meaningful impact on our team’s success. If you are a dedicated IT professional looking to advance your career in a collaborative and innovative environment, we encourage you to apply.

Pay Range: $55,000 to $62,000 per year depending on qualifications and experience