What are the responsibilities and job description for the IT Support Specialist position at Dragados USA, Inc.?
Key Responsibilities
- Technical Support: Provide on-site IT support to project teams, contractors, and field staff, addressing technical issues related to hardware, software, and network connectivity.
- Installation & Setup: Oversee the installation, configuration, and maintenance of IT equipment (laptops, desktops, tablets, printers, and mobile devices) for construction personnel and project teams.
- Network Management: Maintain and troubleshoot on-site networks, including local area networks (LAN) and wireless networks, ensuring smooth communication across all devices.
- Software & Tools Support: Support construction-specific software (e.g., project management tools, CAD software, BIM applications) and general office productivity tools, ensuring updates, backups, and smooth functionality.
- Training & Guidance: Provide training to staff on how to use software tools, hardware, and other IT resources effectively.
- Documentation & Reporting: Maintain accurate records of IT equipment, issues, resolutions, and requests. Provide regular reports on IT issues and performance.
- Security & Compliance: Ensure IT systems and devices are secure and compliant with company policies, including data privacy regulations and safety protocols on the construction site.
- Collaboration with IT Team: Work closely with the IT department to coordinate support activities, report system outages, and assist with large-scale IT upgrades and system implementations.
- Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues in a timely manner to minimize downtime and keep the project running smoothly.
- Equipment Management: Track, maintain, and manage the inventory of all IT-related equipment, ensuring that all devices are operational and replaced or repaired as needed.
- Education: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Experience: Minimum of 2-3 years of IT support experience, preferably within the construction industry or similar project-based environments.
- Technical Skills:
- Proficient in troubleshooting hardware and software issues (Windows, MacOS, Android, iOS).
- Familiarity with networking concepts and troubleshooting (LAN, Wi-Fi).
- Knowledge of construction-specific software (e.g., Procore, AutoCAD, BIM software) is a plus.
- Experience with IT security measures and data backup processes.
- Problem-Solving: Strong analytical and troubleshooting skills to identify and resolve technical problems.
- Communication Skills: Excellent verbal and written communication skills to work effectively with construction teams and non-technical staff.
- Attention to Detail: Ability to manage multiple tasks simultaneously, ensuring high accuracy and minimal errors in troubleshooting and reporting.
- Team Player: Ability to work collaboratively with project managers, contractors, and the broader IT team.
- Physical Requirements: Ability to work on-site and assist with physical tasks, such as setting up equipment and wiring (must be able to lift up to 25 pounds).
- Certifications: Relevant IT certifications (e.g., CompTIA A , Network , or Microsoft certifications) are desirable.
