Product Experience Specialist – Tampa, Florida

About Draganfly:

Draganfly Inc. (the “Company”) has been a recognized technology leader within the commercial UAV space for over two decades. We helped establish the commercial market & adoption of multi-rotor helicopters for public safety, agriculture, aerial imaging, & more. As a leader who helped shape the industry, Draganfly’s focus is on the sale of drone products and services, contract engineering & custom integration product development, and health monitoring products and services.

UAS Programs:

UAS Programs focus is to operate, enable, and drive innovation for Draganfly’s UAS to meet industry demands and standards. UAS Program’s core responsibilities are to enable the use of Draganfly systems in the target industries. Utilizing the team’s experience and engagement with the end-user, UAS Programs is also the primary funnel of industry feedback and insights to drive innovation.

About the Role:

The Product Experience Specialist plays a pivotal role in bridging the gap between our Draganfly development team and our diverse clientele in the military, law enforcement, and enterprise markets. This dynamic position involves conducting and designing comprehensive training programs, captivating demonstrations, and spearheading special projects. The specialist is tasked with not only showcasing the innovative features of our drones but also ensuring that clients are fully equipped to leverage the technology to its fullest potential. The Product Experience Specialist will passively and purposefully take insights and feedback from every interaction with target markets and utilize this knowledge to help in defining the maturity of current UAS platforms, and development of new ones. The position is full-time in Tampa, Florida.

Salary Range: $70,000 - $85,000 USD

Your Responsibilities:

1.Training-

- Lead and assist in the creation and design of Training Programs from end to end to fit the suite of Draganfly products in the appropriate market(s)
- Executing Training Programs to the needs of end-user(s)
- Adapt Training Programs based on feedback from recipients as appropriate

2.Demonstrations-

- Lead and assist in the creation of demo plans to ensure successful engagement of the target market(s)
- Execute demos with Draganfly suite of equipment for key stakeholders related to target market(s)

3.Product Experience-

- Compile product reports based on state of the market, feedback from designated end-users, and personal experience of equipment
- Provide insight in on-going development projects as requested by engineering and production teams

4.System Testing-

- Test new and existing platforms, validating and exploring key metrics
- Provide feedback to engineering teams based on test findings
- Validate partners and other 3rd party integrations to ensure the standard of quality that Draganfly sets for its users

5.Market SME-

- Continue to build knowledge base of the UAS market and Draganfly products to support day to day responsibilities and provide support to other ends of the business (sales, business development and, marketing)
- Assist and lead on special projects as assigned relevant to your experience

6.Industry Engagement-

- Assist in marketing, tradeshows, and partnerships based on skill set and experience as needed

7.Other Responsibilities-

- Travel as required
- Attend industry events and tradeshows as needed
- Safely operate UAS systems with various technical payload sensors
- Maintain the regulatory ability to operate UAS in appropriate conditions
- Manage and maintain equipment as necessary
- Report and continuously improve key metrics as appropriate
- Other related tasks as required
- Obtain and maintain hazardous goods shipping certification

But Who Are You Really?

- Flexible: You’re adaptable and comfortable wearing many hats in a fast-paced and changing environment
- Dependable: You have a strong work ethic, can coordinate multiple projects and meet goals in tight timelines
- Detail-oriented: You think critically about challenges & design efficient & effective solutions
- Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
- Organized: Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
- Communication: Speaks and writes clearly and articulately without being overly verbose or talkative.

Qualifications:

- Military and or Law Enforcement background required
- Minimum of 5 years in UAS industry related roles
- Experience directly supporting sales, service delivery or support in a customer facing capacity
- Strong UAS market knowledge, primarily in Law Enforcement and Military markets

Some Perks You Can Expect:

- Competitive Salary
- Health Benefits
- Equity Compensation

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Salary : $70,000 - $85,000