What are the responsibilities and job description for the Industrial Engine Field Technician position at Dragline Service Specialties?
ESSENTIAL DUTIES / RESPONSIBILITIES
Regularly troubleshoot and inspect customer's equipment by visual inspection, and by the use of testing and diagnostic equipment to determine problems or malfunction. Regularly removes, repairs or replaces components or piece parts on engines, electrical systems, air systems, generators, and fuel systems. These repairs must meet or exceed the expectations of the Service Operations Manager and the customer. Regularly writes detailed and accurate / timely service reports stating the nature of the job and what has been done.
Job placement will be based on knowledge, skills, and abilities in accordance with the following guidelines, including prior experience :
- Apprentice I : Basic understanding of mechanical tools and service procedures. Experience : 1 year of experience in working on heavy equipment or possess a strong mechanical aptitude.
- Apprentice II : Basic component identification, understanding the functions of various Caterpillar mechanical systems and ability to perform various mechanical procedures. Experience : Certificate from a Trade School and / or 2 years of heavy equipment experience.
- Field : Understand the operation, troubleshooting, and repair of various Caterpillar mechanical systems and can troubleshoot and function as a technician with little or no direction and / or assistance. Experience : Minimum four years of previous heavy equipment experience.
- Master : Complete understanding and the advanced ability to troubleshoot, diagnose, and repair various Caterpillar mechanical systems. Can troubleshoot and function as a technician with no direction and / or assistance. Must be able to mentor new employees and help train apprentices. Experience : Minimum ten years of previous heavy equipment experience.
OTHER DUTIES / RESPONSIBILITIES
Regularly reviews data from the trouble shooting and inspection process to work up detailed, accurate and cost effective job estimates. Regularly reviews data from the troubleshooting and inspection process to work up detailed and accurate parts orders. Regularly is required to operate mining and construction equipment. Must work as a team, with a positive attitude, and with a spirit of cooperation. Must have proper driver's license. Other duties as assigned.
JOB QUALIFICATIONS
KNOWLEDGE, SKILL AND ABILITY
GE Field service technicians must be able to read and understand English, read and understand parts books, service manuals and electrical schematics. Technicians should be able to safely rig or hook
for lifting and part or component of a machine. Technicians must have a mechanical background, must have the ability to think and work their way thru difficult projects or problems. Must have basic PC skills. Must be able to send and receive e-mail. Must be at a skill level that a minimum of classroom training technician can successfully work with the various Cat software systems required to access service information. Must have good customer satisfaction skills.
EDUCATION OR FORMAL TRAINING
GE Field service technicians must have the ability to read and comprehend service literature and basic tools and to know and understand basic arithmetic. Must be able to write meaningful and legible service
reports. Must know and understand the various types of systems on a large number of different kinds of engines, and must be able to use their ability in a meaningful and productive manner during the course
of their daily job assignment.
EXPERIENCE
GE Field technicians need to have been exposed to natural gas and diesel industrial engines through technical schools or on the job training as a mechanic or mechanics helper at a repair shop.
MATERIAL AND EQUIPMENT DIRECTLY USED
GE Field technicians regularly use : Hand wrenches, hammers, impact tools, torque wrenches, screw drivers, basic measuring tools, overhead hoists, slings and chains, electrical testing equipment and numerous other specialized testing and adjusting equipment. Most often the employee must furnish the majority of the above tools.
WORKING ENVIRONMENT / PHYSICAL ACTIVITIES
In a normal workday a worker must :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
