What are the responsibilities and job description for the Customer Service Representative/Customer Experience Ambassador position at Dragon King Solutions Inc?
Job Description Job Description About Us : At Dragon King Solutions Inc, we’re more than just a game publisher—we’re a team of passionate gamers and creators who are committed to delivering top-tier experiences to our players. As we continue to expand, we’re looking for a Customer Service Representative / Customer Experience Ambassador to help us maintain our commitment to exceptional player support and community engagement. If you thrive in fast-paced environments and are excited to be the voice of a beloved game publisher, we want to hear from you!What You’ll Do : As a Customer Service Representative / Customer Experience Ambassador, you’ll play a key role in ensuring our players have the best possible experience when interacting with our brand. Your responsibilities will include : Customer Support : Respond to player inquiries, troubleshooting issues, and providing timely solutions across various platforms (email, chat, social media, phone calls).Community Engagement : Act as an ambassador for our brand, fostering positive relationships with players, answering questions, and addressing concerns.Issue Resolution : Identify recurring problems and collaborate with teams to improve our products and services based on customer feedback.Game Knowledge : Stay up-to-date on our titles and game features to provide accurate, relevant support.Feedback Loop : Gather player feedback to help shape the future direction of our games and services.Who We’re Looking For : We’re seeking someone who loves gaming and has a passion for helping others. Ideal candidates will have : Experience : Previous customer service experience, preferably in the gaming or tech industry.Communication Skills : Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and empathetically. (Training Available)Problem-Solving Ability : A proactive and resourceful approach to solving player issues, with a keen attention to detail.Patience and Empathy : The ability to remain calm, friendly, and professional in all interactions, especially when dealing with frustrated players.Gaming Enthusiasm : A genuine love for games and a strong understanding of gaming communities and culture.Tech-Savvy : Comfortable navigating customer support tools, gaming platforms, and troubleshooting basic technical issues. (Training Available)Team Player : Collaborative mindset with the ability to work well in a team environment.Why Work With Us?Be Part of a Thriving Gaming Community : Work alongside fellow passionate gamers in a supportive, creative environment.Career Growth : Opportunities for professional development and advancement within a growing company.Rewarding Your Growth : As you take on more responsibility and leadership within the team, your salary will grow in tandem with your new position and contributions.Location : Our office is in the heart of Fort Lauderdale, a safe area with 24 / 7 security.Fun & Inclusive Culture : Enjoy a work culture that celebrates diversity, creativity, and a shared love for gaming.How to Apply : If you're ready to be a part of our dynamic team and help make every player’s experience exceptional, we’d love to hear from you! Please submit your resume and a brief cover letter explaining why you’re the perfect fit for the role.