What are the responsibilities and job description for the Host/Hostess position at Dragon Kitchen Restaurant?
Job Overview
We are seeking a friendly and organized Host/Host to join our dynamic team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to greet and seat guests, manage reservations, and ensure a welcoming atmosphere. A successful Host/Host will possess excellent customer service skills and a passion for hospitality.
Duties
- Greet guests warmly as they arrive and provide them with a pleasant seating experience.
- Manage reservations and waitlists efficiently, ensuring timely seating of guests.
- Communicate effectively with the kitchen and wait staff to coordinate guest needs.
- Maintain an organized front-of-house area, ensuring cleanliness and readiness for incoming guests.
- Answer phone calls with professionalism, providing information about menu items and making reservations.
- Assist in managing guest relations by addressing any concerns or special requests promptly.
- Utilize the POS system for managing reservations and tracking guest preferences when necessary.
- Collaborate with team members to ensure smooth operations during busy periods.
Experience
- Previous experience in food service or hospitality is preferred but not required.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work in a fast-paced environment while maintaining composure and professionalism.
- Familiarity with restaurant operations or hotel guest services is a plus.
- A positive attitude and willingness to learn are essential for success in this role.
Join us in creating memorable experiences for our guests through exceptional service!
Job Type: Part-time
Pay: $14.50 - $15.50 per hour
Expected hours: 18 – 22 per week
Shift:
- Day shift
Work Location: In person
Salary : $15 - $16