Patient Care Liaison

A Dragon Rises Center for Wholeness - Patient Care Liaison is responsible for providing a welcoming and supportive environment for patients while assisting acupuncturists with clinical duties, as needed.

Clinical duties may be as follows: onsite front desk operations, including patient check-in/check-out, managing laundry, scheduling appointments, completing patient payment transactions, maintaining patient records, ensuring compliance with healthcare regulations and conducting regular inventory counts.

Key Responsibilities

Patient interaction:

• Greet patients upon arrival and warmly welcome them to the clinic.
• Verify patient information and insurance details during check-in.
• Schedule appointments and manage provider calendars effectively.
• Handle medicinary transactions and collect patient payments.
• Address patient concerns and inquiries in a professional manner

Administrative tasks:

• Handle patient records in compliance with HIPAA regulations.
• Update patient demographics and insurance information, as needed.
• Manage necessary paperwork, including ensuring intake forms are complete.
• Answer phone calls and manage appointment cancellations or rescheduling.
• Communicate regularly and efficiently with both the onsite and offsite teams.

Clinic operations:

• Maintain a clean and organized front desk area.
• Manage office supplies and inventory (quantities & expiration dates).
• Assist with marketing and promotional activities, as needed .
• Ensure compliance with local healthcare regulations.
• Assist acupuncturists with patient preparation for treatments, including setting up treatment rooms. “flipping rooms”
• Maintain laundry
• Sanitize tools
• Coordinate with providers and prepare custom herbal formula prescriptions for patients during their visits

Required Skills and Qualifications:

• Excellent communication and interpersonal skills to interact with patients compassionately and effectively.
• Organizational abilities to manage schedules, provider’s needs and patient flow.
• Ability to multitask and prioritize tasks.
• Self motivated and requires little direction to initiate daily duties.

Helpful Additional Skills:

• Proficiency with electronic medical records (EMR) software
• Knowledge of basic healthcare administrative procedures

Compensation & Benefits:

• $18 - $20 per hour
• Discount on Medicinary
• 2 free acupuncture/bodywork wellness visits per month with Dragon Rises Provider

Hours: Part Time 16-20hrs

• Monday, Tuesday, Friday (flexibility)
• 4 days / 4 hour shifts
• Potential for more hours, as needed

Job Type: Part-time

Pay: Up to $20.00 per hour

Expected hours: 16 – 20 per week

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $18 - $20