Demo

Patient Care Liaison

Dragon Rises Center for Wholeness
Portland, OR Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 4/19/2025

A Dragon Rises Center for Wholeness - Patient Care Liaison is responsible for providing a welcoming and supportive environment for patients while assisting acupuncturists with clinical duties, as needed.

Clinical duties may be as follows: onsite front desk operations, including patient check-in/check-out, managing laundry, scheduling appointments, completing patient payment transactions, maintaining patient records, ensuring compliance with healthcare regulations and conducting regular inventory counts.

Key Responsibilities

Patient interaction:

  • Greet patients upon arrival and warmly welcome them to the clinic.
  • Verify patient information and insurance details during check-in.
  • Schedule appointments and manage provider calendars effectively.
  • Handle medicinary transactions and collect patient payments.
  • Address patient concerns and inquiries in a professional manner

Administrative tasks:

  • Handle patient records in compliance with HIPAA regulations.
  • Update patient demographics and insurance information, as needed.
  • Manage necessary paperwork, including ensuring intake forms are complete.
  • Answer phone calls and manage appointment cancellations or rescheduling.
  • Communicate regularly and efficiently with both the onsite and offsite teams.

Clinic operations:

  • Maintain a clean and organized front desk area.
  • Manage office supplies and inventory (quantities & expiration dates).
  • Assist with marketing and promotional activities, as needed .
  • Ensure compliance with local healthcare regulations.
  • Assist acupuncturists with patient preparation for treatments, including setting up treatment rooms. “flipping rooms”
  • Maintain laundry
  • Sanitize tools
  • Coordinate with providers and prepare custom herbal formula prescriptions for patients during their visits

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills to interact with patients compassionately and effectively.
  • Organizational abilities to manage schedules, provider’s needs and patient flow.
  • Ability to multitask and prioritize tasks.
  • Self motivated and requires little direction to initiate daily duties.

Helpful Additional Skills:

  • Proficiency with electronic medical records (EMR) software
  • Knowledge of basic healthcare administrative procedures

Compensation & Benefits:

  • $18 - $20 per hour
  • Discount on Medicinary
  • 2 free acupuncture/bodywork wellness visits per month with Dragon Rises Provider

Hours: Part Time 16-20hrs

  • Monday, Tuesday, Friday (flexibility)
  • 4 days / 4 hour shifts
  • Potential for more hours, as needed

Job Type: Part-time

Pay: Up to $20.00 per hour

Expected hours: 16 – 20 per week

Benefits:

  • Flexible schedule

Schedule:

  • 4 hour shift
  • Monday to Friday
  • Weekends as needed

Work Location: In person

Salary : $18 - $20

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